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Messages - RuiValentim

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Thanks for the educational tip....lol, and thanks again for the great support.

Have a goos one.

Support / Re: [ACTIVE] Keyboard and Mouse loose connection
« on: 10:11 AM - 12/11/18 »
Hi Guys.

I am pleased to report that the AC Adapter has solved the issue.
Now that the hub is powered, the K&M do mot loose connection.

Thank you all for the help. Much appreciated.

Sorry, 'Bump'?

Thanks again.

Support / Re: [ACTIVE] Keyboard and Mouse loose connection
« on: 12:41 AM - 12/10/18 »
Morning Guys.

Sorry I haven't replied yet. I still need to find an AC Adapter, so will reply as soon as I find one and tested it out.

Support / Re: [ACTIVE] Keyboard and Mouse loose connection
« on: 12:30 PM - 12/06/18 »
Not using any third party devices or hubs. Everything is standard as it came in the box.

I will have to test the AC Adapter tomorrow as I have some at work that i can test with.

Will let you guys know tomorrow how it goes.

Thanks again for all the help. Excellent support service.

Support / Re: [ACTIVE] Keyboard and Mouse loose connection
« on: 12:22 PM - 12/06/18 »
Sorry, I also want to mention that in the beginning, it was working fine with the Razer K&M and I could play for hours with no issues. this is what's mind boggling.

Support / Re: [ACTIVE] Keyboard and Mouse loose connection
« on: 12:16 PM - 12/06/18 »
Thanks for the reply.

The controller was already on charge and fully charged prior to setting up and starting to play.

I did suspect that it could be a power draining issue and as I do have the option to turn off the LED's on the KB,
I did test this out, but the K&M still switch off.

I have just tried a different K&M, an El Cheepo setup, but still, the switched off.

When you say add a power adaptor, do you mean getting a USB hub that is powered with an AC Adaptor?

Support / [RESOLVED] Keyboard and Mouse loose connection
« on: 11:14 AM - 12/06/18 »
Hi Guys

I purchased the Xim Apex on nov 1st for my PS4.

Before installing, I read all the tutorials and watched videos.
After everything was setup, it performed flawlessly, until today.

My K&M disconnect after about 2-5 minutes of switching on.
It's like they loose power as all LED's switch off.

I'm using a Razor Lycosa and Naga.

I have done a factory reset and am now running the latest firmware, but the problem still persists.

PS4 controller is fully charged, but the problem remains.

Changed to a different port on the PS4 console, but the problem remains.

Settings on console have been performed as suggested, controller connected via USB cable.

Xim does not change colour when the K&M disconnect.

Shall I return it and ask for a new one?

Thanks in advance.

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