Messages

1

Technical Support / Re: [ACTIVE] XIM4 doesn't seem to be powering my mouse or PS Nav contoller.

« on: 05:26 PM - 03/28/15 »

Any news?

2

Technical Support / Re: [ACTIVE] XIM4 doesn't seem to be powering my mouse or PS Nav contoller.

« on: 11:31 PM - 03/23/15 »

Are you using the braided USB cord we supply with the XIM4 in order to connect it to either your PC or your console?  If not, you might want to try it, as we source pretty high quality cables for inclusion with XIM4.

If you *are* using that cable, well, there's always the chance that there was a bad apple in the bunch.  If you have other USB data cables, you might want to try one.  (Note: it must be a data cable, as charge cables often have no data transmission wires and would produce the kind of results you are seeing.)

3

Technical Support / Re: [ACTIVE] XIM4 - Cannot Bind Buttons

« on: 11:02 PM - 03/23/15 »

R0ny--

So in that mode (wired to PC), you DO see the inputs below the game artwork (e.g. "[M]Left -> Fire"), but when you try to bind something to those same inputs, nothing happens and the field keeps displaying "Listening..."?

If this is the case, I think it would be very helpful for us if you could do some kind of video of what you're doing, because I think there may be some missing detail.  I don't think it's possible for the manager to see inputs in regular mode and suddenly stop seeing them while in config editing mode, so I suspect we may have a misunderstanding here on one side or the other.

4

Technical Support / Re: [ACTIVE] Controls froze up on Destiny 3 times in an hour.

« on: 03:43 PM - 03/23/15 »

Are you using the USB cable that Sony supplies for charging the DS4?  They are of notoriously low quality and tend to fail increasingly over time.  It's not noticeable when merely charging, as an interruption of electrical current simply delays the charge momentarily, but interrupting the data flowing to/from the XIM is much more of a problem.

If you are, I would suggest trying another cable.  If possible, try one you have lying around, and if it works better, then you know it's the cable and can, perhaps, budget for a new one.  (I usually discourage buying new ones just to test the theory, but obviously that'd be your call to make.)

5

Technical Support / Re: [ACTIVE] Razer tartarus problems

« on: 03:37 PM - 03/23/15 »

Also, what version of the firmware and manager are you using?  Both versions can be seen if you select ABOUT from the corner menu in XIM4 Manager.  We strongly recommend that everyone update both firmware and Manager to at least version 20141114, as that fixes numerous issues, including disconnects with certain devices.

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Technical Support / Re: [ACTIVE] Xim4 stopped responding

« on: 08:41 PM - 03/19/15 »

It does sound like there's an issue with the connector or (less likely) a rather unfortunate coincidence of failed cables.  If you've tried multiple cables, especially when new, and it still fails, it's probably not the cable.  Mind you, we did have one user try seven cables, including at least one new one, before finding one that didn't have internal wiring defects.

Anyway, if we can't even talk to to the unit, I'm not sure there's any further troubleshooting we can do from remote.  OBsIV is the one who makes decisions regarding RMAs, so I will need to leave the rest to him.  I'll flag this post for him to look at again.

OBs?

7

Technical Support / Re: [ACTIVE] Xim4 stopped responding

« on: 02:38 PM - 03/19/15 »

Hmm, okay.  Genuinely an issue talking to the device, then.  Do you, by any chance, have another PC you could try attaching the XIM4 to?  It'd be good if we could narrow it down to either the XIM4 or the host PC.  I suspect it's the XIM4, but it's good to confirm it.

8

Technical Support / Re: [ACTIVE] S3 Pairing Issue

« on: 02:36 PM - 03/19/15 »

Also, what version of the firmware and manager are you using?  If you can connect Manager via wired connection to PC, you can select ABOUT from the corner menu to see both versions.  Ideally, we'd want you to be on 20141114 or later, as there were some issues solved by that firmware.

If not, click the Downloads link in my signature, then download and install both the 20141114 firmware and the manager.  Note they are installed by separate installers, so be sure to get both.

9

Technical Support / Re: [ACTIVE] Xim4 stopped responding

« on: 02:21 PM - 03/19/15 »

If you open Device Manager, right-click the device, select Properties, switch to the Details tab, and set the current property to Hardware Ids, what do you see displayed in the text box below it?

10

Technical Support / Re: [ACTIVE] XIM4 - Cannot Bind Buttons

« on: 02:13 PM - 03/19/15 »

Another thing that would cause the same issue is the (very common) misunderstanding that, when binding buttons via Manager on PC, the mouse and keyboard must be connected to the XIM4 and not the PC.

11

Technical Support / Re: [ACTIVE] Mouse not working at all

« on: 02:08 PM - 03/19/15 »

I'm kind of curious about something...

If you unplug the XIM4 from your XB1 before shutting down the XB1, and then don't plug it back in until the XB1 is back up, does the mouse still reset its settings?

Or, perhaps, if you unplug the mouse from the XIM4 before shutting down the XB1, and then plug it back in when the XB1 is back up...?

These would not be ideal steps, of course, but they might save you a little time each day while you search for a different mouse.

12

Technical Support / Re: [ACTIVE] Xim4 stopped responding today

« on: 07:56 PM - 03/16/15 »

Remember that you had to modify the XIM4 Manager shortcut to add "/commander" when you started using Commander mode.  Unless you made a second shortcut, you would need to modify it again to remove that.  Otherwise it will continue to try to use the Belkin cable as its communication.  We need to know if a direct (a.k.a. "offline") configuration session works, e.g. with port 'C' connected via USB to your PC.

See the Wired Offline Configuration video, via the Instructional Videos link in my signature, for details if needed.

13

Technical Support / Re: [ACTIVE] Mouse not working at all

« on: 05:34 PM - 03/16/15 »

3. Under INFO in the CMSTORM Recon manager it lists Hardware Version:1.01, Sensor Version:1.07, Firmware Version:1.21, Software Version:1.24.

4. On the mouse itself the sticker reads S/N:SGM4001KLLW11130900183 and has a model number of SGM-4001-KLLW1.

Hmm, okay.  So the hardware versions may indicate that you have a slightly (moderately? significantly?) different revision of the mouse itself, meaning different from those who have had success.  I haven't managed to find anything about one version vs. the other via google, but there's certainly room for doubt about whether or not we support this particular revision, or whether this particular revision has issues with selecting BIOS vs. enhanced mode.

14

Technical Support / Re: [ACTIVE] Mouse not working either

« on: 08:09 PM - 03/14/15 »

Are you able to connect to your XIM4 with XIM4 Manager while you're having the problem?  It would be good to know if your mouse or keybaord inputs are displayed in Manager, even if they do not get through to the console.

15

Technical Support / Re: [ACTIVE] Xim4 issue

« on: 04:55 PM - 03/14/15 »

Hmmm.

Okay, one thing to try, if you have the option, is to use a different USB port, or preferably a different computer, to try to flash it again.  I know windows can make port-specific associations/configuration for USB devices that persist until the next plug-in, so it's possible there's a persistent driver/configuration issue.

Another thing to try, especially without access to another computer, would be to plug in the XIM4 while it is in blue-light flash mode, then open up Device Manager in Windows and uninstall the XIM4 device and possibly its drivers.

Details: If you have a hard time finding it in Device Manager, it might help to unplug and replug it and look for the device that appears.  Then, right-click the device and select Uninstall from the pop-up menu.  In the dialog box that follows, I don't think you would normally be given the checkbox to say to delete the drivers after uninstall, but if you are, then Windows somehow got the wrong ones installed and you might want to check that box if uninstalling without it doesn't work.  Once done, unplug the XIM4, reboot the computer, plug XIM4 back in, and try flashing one more time.

If that doesn't make any difference, then I think I'll need to get OBsIV to make the RMA decision, as that call is not up to me.  It may be that the flash memory on your unit is defective.  I hope it's easier than that, though.