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Topics - Jandy

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Support / [ACTIVE] XIM Apex Harware Issue
« on: 10:20 PM - 01/28/19 »
In an unfortunate occurrence, my PS4 fell off of my desk and landed on the floor. The console seems to be okay, but in the process, my XIM Apex may have suffered damage, as it no longer recognizes my mouse and keyboard. The lights still turn on, which leads me to believe that the other end of the XIM works, and therefore, the issue lies with the port that takes the plug for the mouse, keyboard, and controller adapter.

I understand that this voids the warranty, but am I able to mail it in and have it repaired for a fee? Or is there something I can do locally to help solve this issue.

Thanks in advance for the help. Love the XIM Apex product.

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