Please pull the batteries from your controller and plug it in directly to your Xbox with the same USB cord you've been using. Does the controller turn on by itself and is also functional when directly connected to your Xbox? If so, then do you get the same behavior if you use different ports to connect your controller to the hub?
Ok sorry to hear your hub failed like that. We can replace it. Please open an RMA by going into your store account and going into your order history and then opening an RMA. If you can't find it, you can use the Contact Us link off the main site. Let them know you talked to me and that we found that your hub is faulty. In the mean time if you'd like you can use another hub as there is nothing special about the hub that comes with your XIM APEX. It's just a standard USB 2.0 hub.
Can you please plug each of your mouse, keyboard, and controller independently into your XIM APEX (no hub) and verify they can be detected and seen in Manager?
Ok. Can you test your hub independently by plugging your mouse and keyboard into it and plug the hub into a computer and verifying the hub is fully functional? Be sure to test out all the ports and let us know.
That's ok. I understand that your are frustrated. Yes, we try to let people know through multiple locations (store, quick start guide, etc) that we offer support through our forum here which has people monitoring it in order to offer help.
What state is everything in right now? What console are you on and you said everything worked for 2 weeks and now it isn't? Any additional information would help.
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