Messages

1

Support / Re: [ACTIVE] Xim Apex Can someone help

« on: 06:05 PM - 01/15/21 »

Thanks, that makes sense.

Could you please share which Xbox version are you using, is it a new Series S or Series X? If so these new consoles are supported in the latest beta firmware.

If you would like to test our latest beta please visit the link below. Please read the instructions on the download pages. Feedback in the beta section of the forum is appreciated.

https://xim.tech/beta

2

Support / Re: X and Y values causing problems

« on: 05:43 PM - 01/15/21 »

The Destiny 2 look mechanic has changed and support is in the process of being updated. Sorry, performance may not be ideal until then but you may find config correction suggestions in the shared configs area of the forum. When updated support becomes available it will be announced in here in Game Support and on our twitter @TeamXIM.

3

Support / Re: [ACTIVE] Xim Apex Can someone help

« on: 05:39 PM - 01/15/21 »

The lights you mention from pressing the button are not related to the controller. About your comment of not connecting on the app, are you able to load Manager and edit a config?

Without 4 green lights we will need to remove the hub to see if this happens with the controller directly connected to APEX. Earlier I suggested testing other data cables with the controller. It may take a few tries before finding a cable that works with your controller.

Has this XIM worked with this set of hardware in the past?

4

Support / Re: [ACTIVE] Warranty trouble shooting

« on: 05:35 PM - 01/15/21 »

Ok, good to hear the hub is working.

This is a common problem but it can be caused by something in the hardware setup. We could check to see if the controller is authenticating, without this your peripherals won't be passed through to the game. (this is what's happening now)

To do this, please remove the hub and then disconnect and reconnect APEX to the console with the controller directly connected to APEX while watching APEX's startup light sequence. Do you see 4 green lights during this sequence? For reference the startup light sequence should look similar to this:

red, green, blue
red
green, green, green, green
red

If you do not see 4 green lights at startup and you have spare data cables it may help to test these spare cables with the controller.

5

Support / Re: [ACTIVE] Xim Apex Can someone help

« on: 01:28 PM - 01/15/21 »

We can check if the controller is authenticating by itself, this is needed for your mouse and keyboard to work. To do this, please remove APEX and then disconnect the mouse and keyboard. Reconnect APEX to the console with only the controller connected to the hub while watching APEX's startup light sequence. Do you see 4 green lights during this sequence? For reference the startup light sequence should look similar to this:

red, green, blue
red
green, green, green, green
red

If you do not see 4 green lights at startup and you have spare data cables please test other data cables with the controller.

If it does show four green lights then attach the mouse only, test in a game and please share results.

6

Support / Re: Warranty trouble shooting

« on: 01:27 PM - 01/15/21 »

Welcome to the community. Do your peripherals work if the three port hub is connected to a PC instead of APEX? This will tell us if there's a problem with the hub itself.

We could also check to see if the controller is authenticating, without this your peripherals won't be passed through to the game. To do this, please remove the hub and then disconnect and reconnect APEX to the console with the controller directly connected to APEX while watching APEX's startup light sequence. Do you see 4 green lights during this sequence? For reference the startup light sequence should look similar to this:

red, green, blue
red
green, green, green, green
red

If you do not see 4 green lights at startup and you have spare data cables it may help to test these spare cables with the controller.

7

Support / Re: Xim Apex Can someone help

« on: 10:24 AM - 01/15/21 »

Welcome to the community. There's more than one cause for this but it's usually setup related and can be fixed. To help fix the problem can you please go through the list linked below and share the results from each step? This may also resolve the issue.

Some of the results will pass assuming that your non-XIM devices are working normally. If it does not resolve the problem then we can use the combined results from each numbered step to find a solution.

https://community.xim.tech/index.php?topic=61565.0

8

Support / Re: Mouse issues with XIM Apex

« on: 10:21 AM - 01/15/21 »

How repeatable is it? If you can reproduce it on demand I have a couple of ideas to help identify it.

Try assigning left and right trigger to keyboard keys. Assign the ADS page activation key to the same ADS keyboard key. Does the same issue happen using it this way?

Reconnect APEX with less. Try using only the controller and APEX connected, leaving keyboard and switch disconnected. Does the same issue happen with this configuration?

9

Support / Re: [ACTIVE] Jittering in CoD

« on: 10:16 AM - 01/15/21 »

Great, I'm glad the original hub is helping.

10

Support / Re: [Q/A] Keyboard and mouse not moving

« on: 10:09 AM - 01/15/21 »

Thanks. With the 4 green lights and only your mouse connected your mouse should be working. Sorry I'm not sure why that wouldn't be working on PC but I recommend trying on a supported console next.

11

Support / Re: Broken Xim

« on: 10:00 AM - 01/15/21 »

Welcome to the community. Can you describe how it's broken? Is it physically damaged?

12

Game Support / Re: PUBG Retrain

« on: 05:43 PM - 01/14/21 »

Not in your heads, the mechanic has changed and support is being updated.

13

Support / Re: [Q/A] Keyboard and mouse not moving

« on: 05:39 PM - 01/14/21 »

Did you try with the mouse only like above? If the keyboard is not compatible it could be blocking input. Sometimes it can help to use the mouse in another port on the hub.

14

Support / Re: [ACTIVE] Jittering in CoD

« on: 05:36 PM - 01/14/21 »

This log is good. What's changed in this one?

15

Support / Re: His Support

« on: 05:34 PM - 01/14/21 »

Welcome to the community. These devices might work using XIM Link and a PC. Link allows you to drive your game using PC connected peripherals.

You can learn more about XIM Link here:

https://community.xim.tech/index.php?board=96.0