XIM Community

General Category => Technical Support => Topic started by: DiabeticFatty on 11:55 AM - 10/17/21

Title: [ACTIVE] cant setup apex xim
Post by: DiabeticFatty on 11:55 AM - 10/17/21
when i follow the steps of the strat up video instead of my light flashing and turning green it goes straight to white i tried it without anything attached and it did the same, i tried toreset it but it couldnt connect and stayed white when plugged into my computer
Title: Re: cant setup apex xim
Post by: OBsIV on 12:35 PM - 10/17/21
Welcome to the community. Did this just start happening, or, is this while you are trying to set up a new XIM APEX? It sounds like you may need to Factory Reset your XIM APEX. If you do that, I recommend flashing our latest Beta: http://xim.tech/beta
Title: Re: [ACTIVE] cant setup apex xim
Post by: DiabeticFatty on 12:40 PM - 10/17/21
sorry i have tried factory resetting it but it wont turn blue when i plug it into my computer either ,and it is a new one
Title: Re: [ACTIVE] cant setup apex xim
Post by: OBsIV on 01:51 PM - 10/17/21
Are you holding down the button on your XIM APEX while plugging it into your computer (not letting the button go until after it's plugged in)?