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XIM APEX => XIM APEX Discussions => Topic started by: ScopeLoc on 06:03 PM - 10/06/21

Title: Xim not working after forced controller update
Post by: ScopeLoc on 06:03 PM - 10/06/21
Hello my xbox did an update only 638mb. Then it forced me to update my controller. It would not go any further. I wired my controller without the xim in line with it, as I always do and now xim will not work. Has anyone else had that yet? Are we working on solutions for it yet?

Before you ask I have used xim for about 10 years and everything is up to date. Xim was plugged in when xbox updated, but I unplugged it for the controller update.
Title: Re: Xim not working after forced controller update
Post by: OBsIV on 06:10 PM - 10/06/21
Can you hard reboot your Xbox? Hold down the power button until it shuts off and turn it back on.
Title: Re: Xim not working after forced controller update
Post by: LLEVIATHANN on 08:21 PM - 10/06/21
Same. The update I think is from being part of Xbox Insider program. Anyway I canít use XIM with updated controller. Mine freaks out and does like a screenshot a second. Makes a real mess.
Title: Re: Xim not working after forced controller update
Post by: OBsIV on 09:00 PM - 10/06/21
Do you see the the green flashing lights on you XIM at all?

Also, what console and what what controller type?
Title: Re: Xim not working after forced controller update
Post by: LLEVIATHANN on 09:20 PM - 10/06/21
Series X. Elite 2 that was updated.
What Iím seeing is all is fine if I just use the controller. Once I touch my mouse and NAV it freaks out like capture button is stuck. Itíll do 50 screenshots in a minute.
Title: Re: Xim not working after forced controller update
Post by: noregretd on 09:25 PM - 10/06/21
No problems with my Apex. Used two different updated controllers on Xbox Series X. Works perfectly after the update. Latest firmware Beta on Apex.
Title: Re: Xim not working after forced controller update
Post by: LLEVIATHANN on 09:30 PM - 10/06/21
Update after paying more attention. All is fine until I move my mouse. Like the mouse is remapped to taking captures. If I flip the mouse over it stops. Still leaves me with 50+ screenshots to delete.
Title: Re: Xim not working after forced controller update
Post by: LLEVIATHANN on 09:36 PM - 10/06/21
No problems with my Apex. Used two different updated controllers on Xbox Series X. Works perfectly after the update. Latest firmware Beta on Apex.
I have same behavior not in game. This happens every where. Is your controller and Elite 2?

Thankfully I have other non-updated controllers that work fine. Iíll update the controller that came with my One X. See where that leads.
Title: Re: Xim not working after forced controller update
Post by: LLEVIATHANN on 09:43 PM - 10/06/21
Micro USB controllers donít need the update. So this update only applies to USB C (newer) ones. I only have two the Elite 2 and one that came with SX. I didnít update the one that came with it and all is fine but I have to back out of the update prompt after start up.
Title: Re: Xim not working after forced controller update
Post by: LLEVIATHANN on 09:50 PM - 10/06/21
Confirmed third user with similar issues.

https://community.xim.tech/index.php?topic=96526.0
Title: Re: Xim not working after forced controller update
Post by: OBsIV on 10:07 PM - 10/06/21
We just updated a Series X with the Alpha build and updated a Series X controller and no issues with NEXUS. We are verifying with APEX.
Title: Re: Xim not working after forced controller update
Post by: OBsIV on 11:26 PM - 10/06/21
Ok, if you are running firmware 5.11.3115.0 on your controller, then, please upgrade to our XIM APEX Beta which will fix the problem: http://xim.tech/beta

If you are on XIM4, unfortunately it will take time for us to address it.
Title: Re: Xim not working after forced controller update
Post by: ScopeLoc on 11:53 PM - 10/06/21
Hi I am sorry I didnt specify more the xbox that updated was original xbox one with micro controller, and xim4. My one x with Apex has not done any of this and is still working. I
Have Not checked my other xbox that is also original but has apex.

As far as I can tell xim is working as it should lights look normal but it is a xim4 so I will wait for new update.
Title: Re: Xim not working after forced controller update
Post by: ScopeLoc on 12:10 AM - 10/07/21
I could not back out of the update for the controller.  I pushed every button and even restarted it. How did you back out
Title: Re: Xim not working after forced controller update
Post by: OBsIV on 12:42 AM - 10/07/21
I could not back out of the update for the controller.  I pushed every button and even restarted it. How did you back out

I actually don't think you can -- even though when you opt-in to the insider build it implies that you can back out. It seems like you can for the Xbox's OS build, but, not the controller firmware updates. :(

We will be seeing what needs to be done to make XIM4 work with this update.
Title: Re: Xim not working after forced controller update
Post by: izzy on 06:53 AM - 10/07/21
I could not back out of the update for the controller.  I pushed every button and even restarted it. How did you back out
Press the xbox button on the controller to back out from the update.
Title: Re: Xim not working after forced controller update
Post by: LLEVIATHANN on 07:29 AM - 10/07/21
I could not back out of the update for the controller.  I pushed every button and even restarted it. How did you back out

I actually don't think you can -- even though when you opt-in to the insider build it implies that you can back out. It seems like you can for the Xbox's OS build, but, not the controller firmware updates. :(

We will be seeing what needs to be done to make XIM4 work with this update.
Home button gets me out of it. Update prompt disappears and dashboard opens up.
Title: Re: Xim not working after forced controller update
Post by: mist4fun on 09:39 AM - 10/07/21
Updating to APEX's beta helped one person yesterday. The few people I've talked to with this problem have had their controller connected to XIM while updating. If you have done the same it would be worth checking if factory resetting your XIM helps.
Title: Re: Xim not working after forced controller update
Post by: OBsIV on 10:20 AM - 10/07/21
Updating to our Beta for XIM APEX will fix the problem. We've verified this.
Title: Re: Xim not working after forced controller update
Post by: LLEVIATHANN on 11:33 AM - 10/07/21
Updating to our Beta for XIM APEX will fix the problem. We've verified this.
wish I could report it did but sadly it did not. Iíll try a factory reset.

No, the reset had no effect. As soon as I move the mouse (newer G502) other menus open. Seems up and left is screenshot/captures . Down is headset volume settings. Right is Live party chat.

To Mistís point I did attempt first update through the Xim. When it failed I removed it and had a direct cable connection to controller. Second update attempt when fine.
Title: Re: Xim not working after forced controller update
Post by: LLEVIATHANN on 12:31 PM - 10/07/21
I didnít even think to look in the support group. My bookmark takes me here first and replied to first thread on same issue.

To help you guys track all this where would you like me to post updates?

New update. I was not running the most recent manager app. I am now. No change.

Thankfully Iím not dead in the water as I can switch to Micro USB or un-updated USB C stick. I guess I could update that to see if this problem is specific to E2s.
Title: Re: Xim not working after forced controller update
Post by: OBsIV on 12:37 PM - 10/07/21
You need to upgrade to the Beta firmware -- not just Manager.
Title: Re: Xim not working after forced controller update
Post by: LLEVIATHANN on 01:13 PM - 10/07/21
I did firmware first. No joy. Factory reset with new beta firmware. Nope. Updated manager app. Same results.
Title: Re: Xim not working after forced controller update
Post by: OBsIV on 02:58 PM - 10/07/21
What is your setup that doesn't work with the Beta?
Title: Re: Xim not working after forced controller update
Post by: LLEVIATHANN on 03:50 PM - 10/07/21
What is your setup that doesn't work with the Beta?
Same as others the mouse opens menus depending on the direction.

Sony NAV is fine.
Logi G502 Hero. I could try a different mouse or see if thereís a firmware update for it.
Title: Re: Xim not working after forced controller update
Post by: OBsIV on 04:01 PM - 10/07/21
No, I mean Xbox console and Xbox controller type.
Title: Re: Xim not working after forced controller update
Post by: LLEVIATHANN on 06:48 PM - 10/07/21
Series X. Elite 2. Apologies I didnít know what you meant as I did post that on the first page. Also up front is some of the troubleshooting Iíve done. The problem doesnít happen with older micro USB or my un-updated USB C controller.
Title: Re: Xim not working after forced controller update
Post by: LLEVIATHANN on 08:12 AM - 10/08/21
(https://imgur.com/qj7zkjn)

This is correct?

https://imgur.com/qj7zkjn

Title: Re: Xim not working after forced controller update
Post by: ScopeLoc on 03:25 PM - 10/09/21
Hi I wanted to update where I'm at. I took one of my apex from a different xbox. Updated to the beta... and yes totally fixed it.

The xim4 however even with factory reset is still unusable. I do hope you keep working on the xim4 as I have 2 xbox with apex and 2 with xim4. I have not tried edge or xim3
Title: Re: Xim not working after forced controller update
Post by: OBsIV on 04:19 PM - 10/09/21
We are seeing what we can do with XIM4. I'm glad the Beta is working for you.
Title: Re: Xim not working after forced controller update
Post by: LLEVIATHANN on 02:23 PM - 10/12/21
Newest beta fixed the Apex for me too.
Title: Re: Xim not working after forced controller update
Post by: OBsIV on 03:43 PM - 10/12/21
Newest beta fixed the Apex for me too.

Thanks for the feedback!