XIM Community

General Category => Feedback => Topic started by: Blocka521 on 02:04 PM - 09/14/19

Title: Thank you xim community for the help [SOLVED]
Post by: Blocka521 on 02:04 PM - 09/14/19
My xim isnít working correctly, I need some help to maybe fix it because the problem has been happening after the first two weeks of using it. Iíve had it for a couple months now
Title: Re: Never buy the xim apex
Post by: OBsIV on 02:08 PM - 09/14/19
Welcome to the community. Sorry to hear you were having problems, but, I'm curious why you didn't ask for support earlier?
Title: Re: Thank you xim community
Post by: Blocka521 on 02:13 PM - 09/14/19
I didnít even know this was a thing till now.
Title: Re: Never buy the xim apex
Post by: OBsIV on 02:16 PM - 09/14/19
That's ok. I understand that your are frustrated. Yes, we try to let people know through multiple locations (store, quick start guide, etc) that we offer support through our forum here which has people monitoring it in order to offer help.

What state is everything in right now? What console are you on and you said everything worked for 2 weeks and now it isn't? Any additional information would help.
Title: Re: Thank you xim community
Post by: Blocka521 on 02:21 PM - 09/14/19
Well my xim hasnít been working after the first two weeks Iíve had it, so I found out that you could use a ac adapter to see if that would fix the problem. So I tried it and the xim after that just completely gave up on me. Along with that, my mouse and keyboard arnt working anymore either. I have no clue why.
Title: Re: Thank you xim community
Post by: Blocka521 on 02:22 PM - 09/14/19
I use Xbox too by the way.
Title: Re: Never buy the xim apex
Post by: OBsIV on 02:23 PM - 09/14/19
Do you mean it's never worked, or, it worked for 2 weeks and stopped working?
Title: Re: Thank you xim community
Post by: Blocka521 on 02:25 PM - 09/14/19
It worked for 2 weeks and stopped working, it wouldnít power on my controller, mouse, and keyboard.
Title: Re: Never buy the xim apex
Post by: OBsIV on 02:28 PM - 09/14/19
Ok. Can you test your hub independently by plugging your mouse and keyboard into it and plug the hub into a computer and verifying the hub is fully functional? Be sure to test out all the ports and let us know.
Title: Re: Thank you xim community
Post by: Blocka521 on 02:36 PM - 09/14/19
It looks like itís not functioning correctly. I plugged everything in and nothing happen, but the xim light on the hub turned on. Its just not powering to my mouse, keyboard and controller.
Title: Re: Never buy the xim apex
Post by: OBsIV on 02:40 PM - 09/14/19
Can you please plug each of your mouse, keyboard, and controller independently into your XIM APEX (no hub) and verify they can be detected and seen in Manager?
Title: Re: Thank you xim community
Post by: Blocka521 on 02:43 PM - 09/14/19
I got nothing, right now for some reason my manager wonít even connect to my xim. I have no clue why. It was just working a little bit ago
Title: Re: Thank you xim community
Post by: Blocka521 on 02:44 PM - 09/14/19
Like my phone connecting to the xim, nothing else
Title: Re: Never buy the xim apex
Post by: OBsIV on 02:50 PM - 09/14/19
Like my phone connecting to the xim, nothing else

So your phone is or is not connecting? If not, please reboot your phone and power cycle your XIM.
Title: Re: Thank you xim community
Post by: Blocka521 on 02:58 PM - 09/14/19
Okay the phone connected, and I got no mouse, keyboard, or controller showing up as detected in the xim itself.
Title: Re: Never buy the xim apex
Post by: OBsIV on 03:01 PM - 09/14/19
Ok thanks for checking that. Yes, your hub is the problem. Did you buy your XIM APEX from us?
Title: Re: Thank you xim community
Post by: Blocka521 on 03:24 PM - 09/14/19
Yes!
Title: Re: Never buy the xim apex
Post by: OBsIV on 03:26 PM - 09/14/19
Ok was the hub having issues before you tried the AC adapter?
Title: Re: Thank you xim community
Post by: Blocka521 on 03:37 PM - 09/14/19
Yes
Title: Re: Never buy the xim apex
Post by: OBsIV on 03:54 PM - 09/14/19
Ok sorry to hear your hub failed like that. We can replace it. Please open an RMA by going into your store account and going into your order history and then opening an RMA. If you can't find it, you can use the Contact Us link off the main site. Let them know you talked to me and that we found that your hub is faulty. In the mean time if you'd like you can use another hub as there is nothing special about the hub that comes with your XIM APEX. It's just a standard USB 2.0 hub.
Title: Re: Thank you xim community
Post by: Blocka521 on 04:29 PM - 09/14/19
Alright, thank you sooooo much! You really made my day 100 times better!
Title: Re: Never buy the xim apex
Post by: Lucifalic on 01:38 PM - 09/15/19
Maybe edit your topic title now.

This place and the people here are always willing to help. I have learned a ton and met a bunch of great people here.

Hope it all turns out well for you and remember to ask for help here
Title: Re: Never buy the xim apex [SOLVED]
Post by: Lucifalic on 07:22 AM - 09/17/19
Sure
Title: Thank you xim community [SOLVED]
Post by: Blocka521 on 09:51 PM - 09/17/19
Can you please tell me how to change it?
Title: Re: Thank you xim community for the help [SOLVED]
Post by: Blocka521 on 10:05 PM - 09/17/19
Never mind thanks!
Title: Re: Thank you xim community for the help [SOLVED]
Post by: idkwtf on 12:59 AM - 09/18/19
GIad it aII worked out. Nice that your opinion changed for the better. It's a beautifuI thang.
Title: Re: Thank you xim community for the help [SOLVED]
Post by: Almarri on 09:14 PM - 09/28/19
Here is a couple of things maybe it will help

- Try factory reset and updating to the latest firmware
- change the hub
- change the controller cable
- turn the controller from Bluetooth to usb only