XIM Community

General Category => Support => Topic started by: Nihky on 02:05 PM - 04/16/19

Title: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: Nihky on 02:05 PM - 04/16/19
I got my xim apex today and I set up everythingís and then I went to use it works fine and then like every minute the controller or nav stick just stops working for like 5 seconds and then works again and then keeps doing same thing every minutes or so so if anybody has a solution to this I would appreciate it itís for ps4 btw
Title: Re: Xim apex controller/nav stick disconnects
Post by: mist4fun on 02:22 PM - 04/16/19
Welcome to the community. Do you have the console communication method set to USB?

There are multiple causes for this issue but the most likely cause is your nav. The nav is prone to introduce stability issues due to:

- a faulty cable
- a faulty nav port
- a low or weak charging battery

Please start by fully charging the nav without XIM. Attach it directly to the console for an hour. I recommend connecting the controller directly to the console to charge during this time as well. Do not connect to a hub or XIM when charging.

With a full charge we can now check if the issue still occurs. If the issue is still there we can troubleshoot by either replacing the nav cable first or using the nav in wireless mode. Using the nav in wireless mode can prevent all of these nav related issues from affecting your XIM. The results will tell us whether your disconnect is related to the nav or if we should look elsewhere. Here are instructions on how to do this:

NAV off
XIM off
Controller in XIM Port 3 "..."
NAV in XIM Port 1 "."
XIM on
Connect manager and make sure NAV shows up
Unplug NAV
Confirm wireless NAV shows up in manager

Please play for a while in this configuration and let us know if you experience a disconnect.
Title: Xim apex Controller disconnects every minute for 5 seconds
Post by: Nihky on 02:42 PM - 04/16/19
Hello I just got the xim apex today and when Iím in my game I will be playing and it just disconnects about every minute for like 5 seconds and then keeps doing same rotation anybody have this problem if so please comment thanks
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: Nihky on 04:22 PM - 04/16/19
Itís not the nav because when I made the nav wireless the mouse stop working for 5 seconds and when I had the nav wired both the nav and mouse didnít work so itís either the xim thatís disconnecting every minute for 5 seconds or I donít know what else if you could help I would appreciate it thanks
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: mist4fun on 04:46 PM - 04/16/19
Thanks, if you don't mind please continue using the nav in wireless mode to remove it as a variable.

Aside from the nav, the next two places to look are the controller and it's cable. Is the controller fully charged? If not connect it directly to the console to charge. If this doesn't help then testing other cables with the controller is the next step.
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: Nihky on 05:21 PM - 04/16/19
I noticed that when it doesnít work for 5 seconds the xim apex blinks purple
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: Nihky on 05:27 PM - 04/16/19
And at the end of the purple sequence it goes yellow for a tiny bit
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: mist4fun on 09:02 AM - 04/17/19
Thanks for the extra info. The next two places to look are the controller and it's cable. Is the controller fully charged? If not connect it directly to the console to charge. If this doesn't help then testing other cables with the controller is the next step.
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: Nihky on 09:47 AM - 04/17/19
How do I know if the controller is fully charged
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: mist4fun on 09:48 AM - 04/17/19
Press the PS button and check the battery level indicator that appears on screen.
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: Nihky on 09:53 AM - 04/17/19
It shows I have 3 bars full not blinking
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: mist4fun on 10:36 AM - 04/17/19
If the controller is charged then testing other data cables with the controller is next.
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: Nihky on 10:49 AM - 04/17/19
Iíve tried other cables too like itís fustrating I donít know what it is any other ideas sorry if it seems like Iím mad but I just want to find the solution😁
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: mist4fun on 11:04 AM - 04/17/19
Could you please share your setup so we can learn more about the issue? Please include both the brand and model.

mouse:
Sony Nav
extras: extended usb cables, third party usb hub, usb switch, titan or cronus device?
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: Nihky on 11:09 AM - 04/17/19
Mouse: Razor Deathradder Elite 1000Hz
Ps4 Controller
Navigation Controlller



Those three things are what are in my xim apex hub Iím not sure if itís the controller cause the controller I have it says P4 instead of most controllers that just have a Sony symbol
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: mist4fun on 11:14 AM - 04/17/19
Mouse: Razor Deathradder Elite 1000Hz
Ps4 Controller
Navigation Controlller

Those three things are what are in my xim apex hub Iím not sure if itís the controller cause the controller I have it says P4 instead of most controllers that just have a Sony symbol

Thank you. Disconnects like this are due to a few different causes such as a faulty cable, an attached device, extended cables, and a high power draw.

Can you share a picture of your controller? APEX supports controllers from the console makers, if this is a third party controller this could be the cause.
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: Nihky on 12:33 PM - 04/17/19
https://twitter.com/nick32976024/status/1118582742860685313?s=21 There is the picture of my controller
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: mist4fun on 12:34 PM - 04/17/19
Thank you. Yes, you will need an original controller made by Sony.
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: Nihky on 12:42 PM - 04/17/19
So your positive the reason why itís blinking purple it means the controller isnít the right one?
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: mist4fun on 12:44 PM - 04/17/19
The purple light code indicates a timing issue which is usually caused by the controller cable or controller. APEX supports genuine controllers from the console makers, third party controllers usually don't work at all so this is where I would look next.
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: Nihky on 12:53 PM - 04/17/19
Ok so can you link me a controller on ps4 that the apex supports thanks
Title: Re: [ACTIVE] Xim apex controller/nav stick disconnects
Post by: mist4fun on 12:59 PM - 04/17/19
Sure, this controller is supported by APEX.

https://www.amazon.com/DualShock-Wireless-Controller-PlayStation-Black-4/dp/B01LWVX2RG