XIM Community

General Category => Support => Topic started by: famyyy on 09:24 AM - 12/07/18

Title: [ACTIVE] Keyboard disconnects sometimes
Post by: famyyy on 09:24 AM - 12/07/18
I bought the apex the moment it was released (year ago) and it worked fine. Used it on the PS4 Slim and played CoD:WW2 without any issues and also BO4 without any problems.
Couple days ago I was playing BO4 and my keyboard stopped working. (Skiller Shakroon keyboard)
I unplugged and plugged it in, rewrote my config, unplugged xim. I tried anything, also have newest firmware and manager. Sometimes after unplugging it works but now nothing.
I checked the manager, it shows my keyboard plugged, and sometimes it doesnt. The lights of my keyboard are always powered.

Edit: Now I factory reseted my xim and did all what the quick start clip said but when I start the manager app and try to rewrite my settings it doesnt "hear?" my keyboard. Im pressing "w" but on my app its still "listening".

Sorry for my bad english. Hope u can help me.

Sry I think i wrote this on the wrong thread. Should be on "Support".
Title: Re: Keyboard disconnects sometimes
Post by: mist4fun on 10:08 AM - 12/07/18
Thanks for those details. Could you please share your setup so we can learn more about the issue?

mouse:
keyboard: Skiller Shakroon keyboard
extras: third party usb hub, usb switch, extended usb cables, titan, cronus?
Title: Re: Keyboard disconnects sometimes
Post by: famyyy on 10:15 AM - 12/07/18
Im using a logitech mouse mx518 which works fine.
Keyboard is a "Skiller sharkoon" and I had no problems until now.
Im using the xim hub no other third party. all wired 2.0 usb and not using a charging wire for my controller.
Title: Re: Keyboard disconnects sometimes
Post by: mist4fun on 10:27 AM - 12/07/18
Thanks, is it only the keyboard that disconnects or does the mouse stop working too?
Title: Re: Keyboard disconnects sometimes
Post by: famyyy on 10:41 AM - 12/07/18
Just the keyboard. Randomly stops to work ingame. Replugging it sometimes works, sometimes doesnt. Most of the time it doesnt help.

I played while my app was the whole time opened and I saw how the symbol for my keyboard on the app just disappeared for 1-2sec before it appeared again but the keyboard stopped working after that.
Title: Re: [ACTIVE] Keyboard disconnects sometimes
Post by: mist4fun on 11:13 AM - 12/07/18
Could you try swapping the mouse and keyboard cable positions at XIM then reconnect XIM to the console? The results of this test will tell us if there is an issue with the port the keyboard was attached to.
Title: Re: [ACTIVE] Keyboard disconnects sometimes
Post by: famyyy on 12:37 PM - 12/07/18
Didnt helped.Before I was able to play again for about 1h and midgame it stopped, I did nothing special, didnt pressed all buttons or unplugged, nothing just played and randomly it stopped. Unplugging and changing the cable position didnt changed anything.
Title: Re: [ACTIVE] Keyboard disconnects sometimes
Post by: mist4fun on 12:40 PM - 12/07/18
In cases where one device disconnects in other devices continue to work this is usually either a port issue, an issue with that device, or a power issue. There doesn't seem to be a port issue. If the keyboard continues to work for an extended amount of time on a PC then you may want to test against power next. If this is something you would like to do APEX supports power adapters using the spec below and can be found on amazon or ebay.

5V 3A power adapter  ([3.5mm x 1.35mm], center-positive)
Title: Re: [ACTIVE] Keyboard disconnects sometimes
Post by: famyyy on 01:04 PM - 12/07/18
Ok so Im gonna try and use the keyboard on a PC and maybe try another keyboard with the apex.
I didnt understood the point with the power/adapter. If I buy one of these
Quote
5V 3A power adapter  ([3.5mm x 1.35mm], center-positive)
what should I do?
Title: Re: [ACTIVE] Keyboard disconnects sometimes
Post by: mist4fun on 01:15 PM - 12/07/18
If the keyboard disconnects when used on PC for an extended time there may be an issue with the keyboard. If there is no disconnect on PC the issue could be related to the amount of power the keyboard is drawing, sometimes adding a power adapter can help with this. If you would like to test against this then input the text you have quoted into amazon or ebay to find a power adapter that meets that spec.
Title: Re: [ACTIVE] Keyboard disconnects sometimes
Post by: famyyy on 01:47 PM - 12/07/18
the issue could be related to the amount of power the keyboard is drawing,
but it worked fine for over 9months why should it be different now?
I will test it with another keyboard and will inform u .
Title: Re: [ACTIVE] Keyboard disconnects sometimes
Post by: Maksym1000 on 07:06 PM - 12/07/18
I did have similar problems with my mouse (MSI clutch GM10) and I played around with my setup and it turned out that my 10 usb extension cord was blocking my mouse.
If you have an extension for your keyboard try removeing it and plugging your keyboard directly into the splitter.
Let me know if that works because then the community will have a solution.
Title: Re: [ACTIVE] Keyboard disconnects sometimes
Post by: famyyy on 08:13 PM - 12/07/18
I did have similar problems with my mouse (MSI clutch GM10) and I played around with my setup and it turned out that my 10 usb extension cord was blocking my mouse.
If you have an extension for your keyboard try removeing it and plugging your keyboard directly into the splitter.
Let me know if that works because then the community will have a solution.
Unfortunately no, because I dont use an extension cord, my keyboard and mouse are directly plugged into the xim hub.
Title: Re: [ACTIVE] Keyboard disconnects sometimes
Post by: famyyy on 02:45 PM - 12/11/18
Update: Seems like it was a problem with my PS4 Controller cable. Using Samsung loadingcable until I got a new one.
Thanks for all the support. If its not disconnecting again, this problem should be fixed.
Title: Re: [ACTIVE] Keyboard disconnects sometimes
Post by: mist4fun on 03:51 PM - 12/11/18
Thanks for updating your thread. I wouldn't expect the controller cable to only drop keyboard input, sorry for not catching that. If you're able to, please let us know if this happens again.
Title: Re: [RESOLVED] Keyboard disconnects sometimes
Post by: famyyy on 11:04 AM - 12/12/18
Ok so after about 6 hours of playtime without any problems, I started my ps4 and again my keyboard wasnt working.
I started the app, connected and then I replugged my keyboard and was able to play again without any problems.
I will definitly try out a new keyboard, and also ps4 cable (maybe thats why/using loading cable).

Edit: Im using also a Razer Tresher Headset, which uses bluetooth maybe interfering with it? Dunno.

 
Title: Re: [RESOLVED] Keyboard disconnects sometimes
Post by: mist4fun on 12:03 PM - 12/12/18
The headset shouldn't be a problem, please let us know if using another keyboard helps.
Title: Re: [ACTIVE] Keyboard disconnects sometimes
Post by: famyyy on 11:04 AM - 12/13/18
I got my old keyboard now. "Medion" - its a wireless/bluetooth noname trademark and pretty old but its working, so it was a problem with my keyboard.
But now sometimes my mouse just stops working, but after unplugging it works again(maybe loose connection). I will buy a new keyboard, any suggestions? Should be cheap and not wireless. :D
Thank you.
Title: Re: [ACTIVE] Keyboard disconnects sometimes
Post by: mist4fun on 11:14 AM - 12/13/18
I use a wireless office keyboard. :)

Corsair and logitech keyboards seem to be popular but may require setup. I recommend avoiding razer if you can help it, these usually have poor rollover protection.