XIM Community

Miscellaneous => Xbox => Topic started by: Totaltdawg100 on 01:07 PM - 10/18/18

Title: Xim Apex pulling apart
Post by: Totaltdawg100 on 01:07 PM - 10/18/18
Love our Xim Apex.  Unfortunately we've had issues lately where the case comes off, or when pulling it out of the Xbox, the silver metal part of the USB plug stays in the port, and the Apex comes out with only four gold prongs.  Luckily it still seems to function ok, but it is not a convenient or sustainable situation.  What should we do?
Title: Re: Xim Apex pulling apart
Post by: Od1n on 01:21 PM - 10/18/18
hey,

did your xim arrive in that condition? And if so where did you order exactly?
Title: Re: Xim Apex pulling apart
Post by: soybeans54 on 10:40 AM - 10/21/18
yep i did the some  i think that why i am have so meany problems
Title: Re: Xim Apex pulling apart
Post by: pWicked on 11:14 AM - 12/17/18
I have the same issue. It did not arrive like that, but happened shortly after purchasing. I bought mine off Amazon.
Title: Re: Xim Apex pulling apart
Post by: Od1n on 03:36 PM - 12/17/18
if your xim is falling apart then please use your warranty via the amazon seller you bought from :)
Title: Re: Xim Apex pulling apart
Post by: Bmor209 on 03:18 PM - 01/02/19
Mine fell apart and the usb gets stuck in the xbox
Title: Re: Xim Apex pulling apart
Post by: pWicked on 04:23 PM - 03/13/19
I had the same issue. Seems like the suggestion is to contact place where you got it from (AMZ)

mine however expired already - warranty.
Title: Re: Xim Apex pulling apart
Post by: antithesis on 04:41 PM - 03/13/19
I'm curious how this is happening when the pieces are welded together. Have you tripped over the cable, causing excessive force on the USB head? Or is it gently pulling on the body and the head simply removing?

I sell short power & data USB cables with power-switches in the middle as a solution to USB wear and tear, so the XIM never touches the console port and can't be damaged in this way.

I only ship to Australia (and NZ soon), but search Alibaba or eBay for "data & power usb cable switch" and you may find them. Most of the results will be power only, the data ones are relatively hard to find.
Title: Re: Xim Apex pulling apart
Post by: matthewtas on 02:24 AM - 03/14/19
I'm curious how this is happening when the pieces are welded together. Have you tripped over the cable, causing excessive force on the USB head? Or is it gently pulling on the body and the head simply removing?

I sell short power & data USB cables with power-switches in the middle as a solution to USB wear and tear, so the XIM never touches the console port and can't be damaged in this way.

I only ship to Australia (and NZ soon), but search Alibaba or eBay for "data & power usb cable switch" and you may find them. Most of the results will be power only, the data ones are relatively hard to find.
For me a cord got caught on my xim and i didn't know so i pulled it and my xim was at like a 45 degree angle out of the xbox. The plastic case came off and a day later the usb part disconnected. It was my fault and i probably should have  gotten the usb cable your talking about. But at the time i thought the xim was really strong and i didn't need to be careful with it. Now im careful even being around it.
Title: Re: Xim Apex pulling apart
Post by: ceebs on 03:31 AM - 03/14/19
The XIM Apex is really well made. XIM Tech go above and beyond with construction in order to ensure that it will not break in normal use.
However, it is still a USB connector soldered to a circuit board within a plastic shell and is therefore vulnerable to heavy handed use.

On Antithesis's advice, I bought a really neat USB extension cable (https://www.amazon.co.uk/gp/product/B07JGKH9QG/ref=oh_aui_search_asin_title?ie=UTF8&psc=1) when I got my Apex. It's braided and red and black so that it matches my console and PC. Aesthetically, it actually adds to the look of my setup, but most importantly, it means that I never have to unplug the Apex and so I'm extremely unlikely to damage it. I am confident that it will work until OBsIV releases the XIM Supreme! ;)
Title: Re: Xim Apex pulling apart
Post by: matthewtas on 03:45 AM - 03/14/19
I should go see if a store near me has a cable like that so i can be sure i dont break it.
Title: Re: Xim Apex pulling apart
Post by: ceebs on 04:40 AM - 03/14/19
I should go see if a store near me has a cable like that so i can be sure i dont break it.
You don't use Amazon?
Title: Re: Xim Apex pulling apart
Post by: matthewtas on 05:50 AM - 03/14/19
I should go see if a store near me has a cable like that so i can be sure i dont break it.
You don't use Amazon?
I do but i have bought quite alot of stuff online recently and i think i will have a better chance of getting my parents to buy it if they get it in a store. They are not that big into online shopping.