XIM Community

General Category => Support => Topic started by: sentx on 04:59 AM - 06/14/18

Title: [RESOLVED] XIM4 intermittently doesn't recognize mouse movements
Post by: sentx on 04:59 AM - 06/14/18
I haven't used my XIM4 for about 6 months.

Updated the latest firmware, plugged it to my PS4PRO, fired up Black ops 3.

However when I move my mouse sometimes it just doesn't do anything. This happens very frequently though, in 60 seconds gameplay, it happens at least 3 times or more.

It gets stuck and once it stucks whatever I do with my mouse it doesn't register at all, this can be like 1-2 seconds. Then it starts moving again normal, but still feels a bit sluggish. However keyboard works fine, mouse clicks are fine as well. I created a brand new profile, no changes.

Is there any idea why this might be happening?
Title: Re: XIM4 intermittently doesn't recognize mouse movements
Post by: playlogitech on 07:36 AM - 06/14/18
Check your usb cables and make sure your connected gamepad is fully charged
Title: Re: XIM4 intermittently doesn't recognize mouse movements
Post by: mist4fun on 08:09 AM - 06/14/18
Usually when there is an issue with only one device it indicates an issue with that device. Which mouse is this? I recommend testing another mouse, even an office mouse would help in testing.
Title: Re: [ACTIVE] XIM4 intermittently doesn't recognize mouse movements
Post by: sentx on 09:59 AM - 06/14/18
Cables are fine and controller is charged.

I've done more testing and it seems like when I use keyboad and mouse it freezes mouse. As if to many commands clogged the system.

If I don't press any keys on the keyboard it works fine. When I start using keyboard, strafe etc. and mouse then it stops mouse movements briefly. And when I stop using keyboard it works again.

Mouse: Razer deathadder
Keyboard: Microsoft Natural Ergonomic Keyboard 4000
Title: Re: [ACTIVE] XIM4 intermittently doesn't recognize mouse movements
Post by: mist4fun on 10:30 AM - 06/14/18
That's really strange, I haven't heard of this issue being reported before. If you do the same using the controller while attached to XIM does the same issue occur? In this case I would test another keyboard next.
Title: Re: [ACTIVE] XIM4 intermittently doesn't recognize mouse movements
Post by: sentx on 10:59 AM - 06/14/18
Tried with controller while connected to XIM. No it works fine, I also tried keyboard and controller, that works fine as well. Doesn't cause that problem
Title: Re: [ACTIVE] XIM4 intermittently doesn't recognize mouse movements
Post by: sentx on 10:51 AM - 06/15/18
I'm an idiot. Turns out mouse was indeed faulty. Not sure when that happened but another mouse works fine.

Thanks,
Title: Re: [ACTIVE] XIM4 intermittently doesn't recognize mouse movements
Post by: mist4fun on 10:56 AM - 06/15/18
I'm glad that helped, thanks for updating your thread.