XIM Community

General Category => Technical Support => Topic started by: seanbags on 05:23 AM - 07/28/17

Title: [ACTIVE] just got my xim4. purple(pink?), orange blue sequence???
Post by: seanbags on 05:23 AM - 07/28/17
really disappointed. just got my xim4 all the way to Australia when i go to power it up all i can get is this sequence. i have updated it to the latest firmware. no difference

please help  :(
Title: Re: just got my xim4. purple(pink?), orange blue sequence???
Post by: OBsIV on 07:56 AM - 07/28/17
Welcome to the community. I'm sorry to hear you are having an issue and thanks for letting us know the steps you took. Can you please tell us where you bought your XIM4?
Title: Re: [ACTIVE] just got my xim4. purple(pink?), orange blue sequence???
Post by: seanbags on 02:58 PM - 07/28/17
http://www.ebay.com.au/itm/XIM4-Mouse-Keyboard-Adapter-Converter-for-PS3-PS4-XBox-360-XBox-Windows-/262917360561?hash=item3d37188bb1:g:n40AAOSwa~hZaOkZ


thats where i bought it
Title: Re: [ACTIVE] just got my xim4. purple(pink?), orange blue sequence???
Post by: mist4fun on 03:05 PM - 07/28/17
Unfortunately it looks like this can't be fixed remotely. We have a purple, yellow, blue light sequence for hardware failure. If you recently purchased it then I recommend returning it. If you purchase direct or from one our distributors you will receive a new, tested, and warrantied device. Here is a link to our shop page if you're interested.

http://xim.tech/shop
Title: Re: [ACTIVE] just got my xim4. purple(pink?), orange blue sequence???
Post by: seanbags on 03:22 PM - 07/28/17
why don't you post some information on light sequences, so people like me dont plug it into their xbox 20 times wondering why its not working. this is very expensive for something that seems to be riddled with issues
Title: Re: [ACTIVE] just got my xim4. purple(pink?), orange blue sequence???
Post by: mist4fun on 03:25 PM - 07/28/17
I don't have the answer to that question but I assume it's because this is an incredibly rare issue and each xim4 is tested before shipping out to customers. Your purchase was from a third party so there is no way to know what state your item will arrive in. I'm sorry for the inconvenience.