XIM Community

General Category => Technical Support => Topic started by: evm on 07:09 PM - 01/15/16

Title: [RESOLVED] XIM 4 will not work after upgrading firmware
Post by: evm on 07:09 PM - 01/15/16
Using XIM4 on XBox one.  I got a headset adapter to chat but the mic is visually always on when looking at the screen in BO3 lobby.  I run the setup without xim in the middle and i don't have this problem.   So I updated the  firmware and manager.  Now nothing works, at random XIM4 won't power mouse or keyboard and I can't connect to the XIM4 via cell phone.
Title: Re: XIM 4 will not work after upgrading firmware
Post by: mist4fun on 07:30 PM - 01/15/16
Which build were you using before you updated and what is the error message? Usually after you factory restore you may need to go over the re pairing steps.

Bluetooth Re-Pairing: If you need to re-pair after a Restore Factory Defaults of your XIM4, then please follow these steps to ensure your XIM4 is completely unpaired from your Manager device before attempting to re-pair:

Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: evm on 07:42 PM - 01/15/16
Ok so I have power to the mouse and keyboard because the lights are on but the buttons do not function at all.
On my galaxy s6 there was no option to clear cache, just stop.  I did unpair XIM and it is not listed on the phone menu anymore.
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: mist4fun on 07:43 PM - 01/15/16
Thanks. While you are on your phone can you go to settings->apps->xim4 manager and check the version number below it's name? It will start with 4.00
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: evm on 07:49 PM - 01/15/16
Erro message from XIM app is ...

Connect failure Read failed, socket might closed or timeout, read ret: -1)[-1]
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: mist4fun on 07:49 PM - 01/15/16
Thanks for the error message, did you go to your settings and check the app version?
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: evm on 07:50 PM - 01/15/16
4.00.20141114
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: mist4fun on 08:02 PM - 01/15/16
Thanks. The error message you posted sometimes comes up when you are running a mismatching firmware and Manager.

You mentioned updating your firmware and Manager but you are still using the old Manager from the play store. Please try the following.

1) Verify you have factory restored your XIM4 using the 20160104 firmware (linked below)
2) Uninstall the Manager on your phone
3) Unpair any current pairings
4) Restart your phone
5) Install the 20160401 Manager using the APK file in the Manager thread (linked below)
6) Pair with XIM4
7) Open Manager

Please read the installation and pairing instructions in each thread below.

20160104 Firmware: http://xim4.com/community/index.php?topic=44409.0
20160104 Manager: http://xim4.com/community/index.php?topic=44410.0
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: evm on 08:21 PM - 01/15/16
So the play store has an old version of XIM4 Manager on it?  I am a little clueless on how to use that apk file.  I see, download it with the phone
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: mist4fun on 08:25 PM - 01/15/16
Yes, the play store has the stock Manager that is compatible with XIM4s being shipped out today. The latest build is 20160104, it was released last week. You mentioned updating your firmware to the last version and the error your posted is what you can see if you attempt to run a firmware and Manager that are not compatible with each other.

After you have followed the steps listed above up to step 4, using your phone download the apk file listed in the thread above. Open that file when the download is finished. If you aren't prompted then go to your phone download folder and open the apk there. Once installed proceed to the next step on the list above.
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: evm on 08:39 PM - 01/15/16
Ok so everything works now but the chat aspect.  The speaker in the BO3 lobby is still animated but when I run the same setup without the XIM3 I don't get this problem.
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: mist4fun on 08:41 PM - 01/15/16
What are you using for chat? headset and stereo adapter brand?
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: evm on 09:04 PM - 01/15/16
astro a40 amp with regular headphones and a separate mic.   I see this on the animated speaker in the BO3 lobby with the headset and mic unplugged too.   When I take the XIM 4 out of the loop there is no problem. 
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: mist4fun on 09:07 PM - 01/15/16
As far as I know we only test against the MS stereo adapter. Are you using this or the astro stereo adapter?
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: evm on 09:28 PM - 01/15/16
Ok here is my setup.  I have the A40 mix amp connected to the xbox one with a USB cable and an optical cable.  I used to connect just headphones (no mic) to the mixamp.  I just bought an adapter for the Microsoft controller that allows for chat.  So do I just plug a mic into the controller?  Or do I connect the controller adapter via 3.5mm to 2.5  to the mixamp and then use a splitter coming out of the mixamp headphone jack to connect my headphones and separate mic?
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: mist4fun on 09:38 PM - 01/15/16
I just bought an adapter for the Microsoft controller that allows for chat.

Is this what you have?
(http://compass.xbox.com/assets/58/b1/58b11c49-6adf-4461-b5a8-8bce6073a687.jpg?n=hardware_xboxone_headsetadapter_hero_960x450-2.jpg)

Your mixamp should include a diagram of how to connect it. There are a few different ways to do it and I don't know what cables you have. For example here are two ways (there are more)

You can use the Y cable that was included with your stereo adapter and connect the headset side to the mixamp and then connect your mic to the mic side of the Y adapter. Connect your headset to the mixamp Y cable.

or

You can connect a TRRS 3.5mm M to 2.5mm M cable from the stereo adapter to the mixamp and then plug your mic in to the Y cable that is attached to your mixamp input ports.


You might have better luck asking someone who has a mixamp how to set it up if your mixamp didn't include a diagram.
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: evm on 10:45 PM - 01/15/16
I have it setup just like the second example you gave.
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: mist4fun on 10:30 AM - 01/16/16
Were you able to get this working? You mentioned resolving a ground loop in your other thread.
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: evm on 05:35 PM - 01/16/16
Yes, every thing is good to go.  The play store xim manager threw me for a loop.  Thank you....
Title: Re: [ACTIVE] XIM 4 will not work after upgrading firmware
Post by: mist4fun on 06:55 PM - 01/16/16
That's good to hear, I'm glad you're up and running again.