XIM Community

General Category => Support => Topic started by: Titan on 11:44 AM - 02/19/15

Title: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: Titan on 11:44 AM - 02/19/15
My computer fully recognizes XIM4 and is connected, but XIM 4 manager will not connect. It keeps telling me Paired xim 4 not found [6]
Title: Re: Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: OBsIV on 11:51 AM - 02/19/15
Is this the only BT adapter you are using in your system?
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: Titan on 02:57 PM - 02/19/15
Yes. I read that other people have been able to get it to work. Ever since the new update I haven't been able to connect my XIM 4 to anything. My android phone would not connect even after I cleared cache to bluetooth data. Now I have paired my XIM 4 to my PC but the XIM 4 manager won't connect. What's most annoying is that the XIM 4 manager program only takes about a small amount of time everytime to tell me it can't connect.
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: OBsIV on 03:30 PM - 02/19/15
Do you have more than one Bluetooth adapter showing up in Device Manager?

Also, did you do a factory restore with the latest firmware on your XIM4? It sounds like some of the pairing link keys stored are bad (which would have been cleared on a restore).
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: Titan on 05:23 PM - 02/19/15
Ok let me go over the process of what I'm doing. I just did a full factory reset on the XIM4 again. 

I click on add bluetooth device and find xim 4
(http://i.gyazo.com/046a06df884e3804aff127856b0bb825.png)
i click next then it tells me
http://gyazo.com/ffc6041302a231cfb3dd6bbfea021fe4
so I go look at the bluetooth device
http://i.gyazo.com/95fc54579367ef9adae108dc40e60146.png
Yup it's there
So then I open up XIM4 Manager
http://i.gyazo.com/8bddcff197b9b81f83b6895ab05b9898.png

damnit...

however, open messing with my bluetooth manager, I found this:
http://i.gyazo.com/3609e84d9ea1bfbe3f626856b7448527.png
notice how it says: Not connected.

How do I connect it? If it's already paired then what else do I need to do?
I've never used bluetooth before on PC so pardon me if i'm doing something wrong.
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: OBsIV on 05:31 PM - 02/19/15
XIM4 is looking at the wrong Bluetooth device. How many Bluetooth adapters do you see in Device Manager?
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: Titan on 05:47 PM - 02/19/15
I have 1, and it is just this bluetooth device. However, I also have a wireless adapter that might be causing the issue. I'll experiment and get back to you when i'm done.
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: OBsIV on 07:06 PM - 02/19/15
It looks like you aren't using the stock Windows drivers either. I suggested uninstalling your Bluetooth device from Device Manager (choose to delete if you get the option). Then reboot and let Windows install its own drivers.
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: Titan on 12:00 AM - 02/20/15
Hey OBsiV, I still can't get it to work. I tried disabling other devices and I still could not get it to work :( Any suggestions? Is there any way I can pin point it to use the bluetooth device I have?
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: Aiken_Drum on 12:25 AM - 02/20/15
I hate to ask a dumb question, but are you certain the wireless adapter you also have isn't capable of bluetooth?  I wonder if the manager is selecting it because it's the first bluetooth-equipped device it sees.  Did you ever try pairing your XIM4 before you added the CSR dongle?
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: Titan on 12:47 AM - 02/20/15
http://www.amazon.com/gp/product/B008IFXQFU/ref=oh_aui_detailpage_o09_s00?ie=UTF8&psc=1
There is the wireless adapter I have, and no I don't think it supports bluetooth.

However, here is the bluetooth adapter I have
http://www.amazon.com/gp/product/B00HQCINKE/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

My problem is, when I start the XIM 4 manager it doesn't even seem like it's trying to connect, it just immediately tells me it paired xim4 not found. Which is really frustrating :(
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: Titan on 02:08 AM - 02/20/15
It looks like you aren't using the stock Windows drivers either. I suggested uninstalling your Bluetooth device from Device Manager (choose to delete if you get the option). Then reboot and let Windows install its own drivers.

My problem is, where do I get the stock windows drivers? I just uninstalled my bluetooth drivers but I don't know how to get the stock windows 7 bluetooth drivers...
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: OBsIV on 10:16 AM - 02/20/15
They should just install automatically -- they are already built in.
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: Aiken_Drum on 12:43 PM - 02/20/15
My problem is, where do I get the stock windows drivers? I just uninstalled my bluetooth drivers but I don't know how to get the stock windows 7 bluetooth drivers...

Were you offered a checkbox that said something like "Delete drivers after removing device?"  You want to check that box or else it'll just re-install the drivers we're trying to stop using.
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: Titan on 02:58 PM - 02/20/15
My problem is, where do I get the stock windows drivers? I just uninstalled my bluetooth drivers but I don't know how to get the stock windows 7 bluetooth drivers...

Were you offered a checkbox that said something like "Delete drivers after removing device?"  You want to check that box or else it'll just re-install the drivers we're trying to stop using.

The stock drivers that automatically install when i plug it in only give me this file called "Bluetooth file transfer" which has no use. I don't understand how I don't have the main bluetooth driver even though it recognizes it
http://gyazo.com/8908b28179786128afb924bb954e9719
 Where am I supposed to go to pair my xim 4?
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: Titan on 05:02 PM - 02/20/15
New update! Ok I found out how to get the standard drivers, however I still have an issue. But I think showing this may help OBSiV point out some issues in the future.

When I go to device manager ->
(http://i.gyazo.com/de415b51551948d99bf67efb7f7c2dbd.png)
Right click on CSR bluetooth chip -> Properties -> Update Driver
(http://i.gyazo.com/3c54ae4413af0f1907e357a5dcf6a783.png)
Browse my computer for driver software ->
(http://i.gyazo.com/b063e9aaabe0830129a4ad7ac662afa5.png)
Then click let me pick from a list of device drivers on my computer ->
(http://i.gyazo.com/c70e1913c4a4a1fa19b1fb55b664d695.png)
Notice how the CSR one is already selected. For me to get the bluetooth software, I had to click on Generic Bluetooth Adapter!!! Then it will install the bluetooth software you need (The default one).
(http://i.gyazo.com/83d194d718e5f6da0abb71e02d587f4d.png)

Ok, but I still can't get my XIM to pair now!
I click on the bluetooth icon in the taskbar and click add device and nothing shows up, even after I hit P on my XIM4. I've tried everything. Restarting my computer and resetting my XIM4. Even though I'd like to get this to work, is there a bluetooth dongle that has worked for other people that I can try out?
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: OBsIV on 05:49 PM - 02/20/15
You just shouldn't have to be doing all of this -- I'm not sure why this is happening. Are you up-to-date on service packs for your Windows install?

Also, what type of phone isn't working for you now (which worked before)?
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: Titan on 02:03 AM - 02/21/15
You just shouldn't have to be doing all of this -- I'm not sure why this is happening. Are you up-to-date on service packs for your Windows install?

Also, what type of phone isn't working for you now (which worked before)?

Ok, so I ended up spending like 3 hours earlier today and I got the phone working. It now connects flawlessly. what ended up happening was I kept redownloading the XIM4 manager from the app store, but that's not the latest XIM4 manager for the new translator (boy do I feel dumb). I got the one apk off the website and now it connects instantly. So what that tells me is my XIM4 is not broken. However, my bluetooth dongle for my computer sucks. I'm not sure why, but unless I use this "CSR Harmony" software made for my bluetooth dongle, I don't think I can connect to the xim 4 manager. But, I'm guessing, the XIM4 manager doesn't respond to individual custom driver software which is reasonable because there would be far too many for OBSiV to have to code for.

To answer your 1st question, I am using Microsoft Windows 7 Service Pack 1 and I am up to date on all my updates.
Title: Re: [ACTIVE] Can't get XIM 4 to connect to CSR8510 bt dongle
Post by: OBsIV on 09:40 AM - 02/21/15
Ok, I'm glad you got your phone working again. Starting with the next RC, the protocols were updated so that they now check and reject connections (and informs you) if you aren't using the correct version.

Also, when disconnecting from your PC, you should wait at least 10 seconds before reconnecting, otherwise, you'll get a connection failure. I'm not sure if maybe that is a factor here, but, I wanted to mention it.