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General Category => Support => Topic started by: jackbauer1900 on 06:38 AM - 06/15/13

Title: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: jackbauer1900 on 06:38 AM - 06/15/13
Everybody assured me that this was the end all solution to playing FPS games on PS3. Did just about EVERYTHING in my power to get this piece of junk to work properly.

It couldnt power a standard Logitech G400 and a logitech K120. Just keeps dying on me. When I run it through a powered USB hub I get it to work for about 3-5 min of gameplay before the xim edge craps out on me again.

And don't tell me the PS3 controller have to be turn off when connecting it to the xim edge. DUH!

However uncomfortable the Frag fx might be it still works everytime you connect it.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Od1n on 06:51 AM - 06/15/13
i aint sure what point you want to do here

1) give feedback on the product
2) want to let others know frag fx is supperior
3) ask for help
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: mindworm22 on 07:13 AM - 06/15/13
Senior Bauer -

If you could kindly recount what steps you've taken from a-z with your EDGE, I'd wager you'll get a friendly response and solution in no time. 

Act the fool and you'll find more frustration than anything else.

1.  Did you download and install the latest update?
2.  What order do you have your peripherals plugged in?
3.  When in PC mode, what do you have set up / primary config / etc etc etc.
4.  Mouse dpi?
5.  Game you're trying to play?

Etc etc etc.

Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: jackbauer1900 on 07:21 AM - 06/15/13
No the frag fx is not superior, however it works everytime i use it.

Primarily I wanted to vent my frustration over spending 150 bucks on something that doesnt work.
Secondarily get some help.

I tried both USB ports on the PS3, same problem either way.


1.  Did you download and install the latest update?
Yes.
2.  What order do you have your peripherals plugged in?
From left to right: Ps3 controller (the official one from Sony), Logitech g400 mouse, Logitech K120 keyboard.

3.  When in PC mode, what do you have set up / primary config / etc etc etc.
I have set it to startup with the config for Black ops 2.
 
4.  Mouse dpi?
The mouse doesnt have on board memory to save DPI so I click the increase DPI button everytime I start up the console. So I guess 3600.

5.  Game you're trying to play?
Call of Duty: Black ops 2 on PS3
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Od1n on 07:31 AM - 06/15/13
try a different keyboard, k120 has some errors with certain combinations

other than that can you explain your problem in more detail?
what is meant by craps out
does it power again?
do you need to unplug it?
any lights on the devices running?
Title: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Beezles on 07:51 AM - 06/15/13
As Odin suggested, try a generic keyboard first and see if that was the problem.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Chance on 08:24 AM - 06/15/13
I can confirm to you guys that I use a Logitech K120, so his KB isn't an issue.

I use the G400s & have zero probs with it, I reckon try a reset, I think it can be found at top left of the XIM Edge, where you plug the USB that powers the Edge, need a pin I think too.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: G502DoBeHeavy on 08:49 AM - 06/15/13
At thread title.

(http://assets.sbnation.com/assets/1171687/kgface.gif)
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: OBsIV on 09:03 AM - 06/15/13
I'm sorry you are having issues, but, I assure you its not expected or typical. We need to isolate the problem. It sounds like things are working fine once everything is running, but, rather its a power issue.

First, do you have any issue with only your DS3 plugged in through your Edge? Does it stay on for more than 5 minutes? Also, are you sure your DS3 is already fully charged?

I also suggest subscribing to this thread so you don't have to keep checking back.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: mindworm22 on 09:25 AM - 06/15/13
Are you using a long USB cord for power / connection to the ps3?
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: colb on 10:42 AM - 06/15/13
Read my signature.

I use a Logitech K120 keyboard, and a Logitech G400, with the original PS3 (fatty). The ONLY issue I have had, is when I do not plug in the controller/keyboard/mouse in the proper slots of the XIM Edge. And it only does that on my PS3.

I believe, from left to right, you want: Controller, Keyboard, Mouse


So, if you're setup like that, let's get some more information from you.



Which PS3 do you have? Slim? Fatty? HDD Size?
What video connection are you using? Composite? Component? HDMI?
What audio connection are you using? RCA? HDMI? Optical Out?
Does your XIM Edge plug directly into your PS3? Or is it powered through a hub?
Do you use a USB headset?
Do you have other USB devices connected to your PS3?
Are you using the standard PS3 controller cable?
Are you using the standard PS3 controller?



The thing with the XIM Edge and gaming consoles, is there are a lot of variables that could affect performance. The XIM Edge was designed to operate with the standard controller that comes with a console. Third party controllers have been known to cause problems. It was also not intended to be used with a USB Hub (not that it won't work, but it could cause issues).

If power loss is your issue, we could be looking at a separate problem, not related to the XIM.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Chance on 11:16 AM - 06/15/13
I believe, from left to right, you want: Controller, Keyboard, Mouse

I use Controller, Mouse, Keyboard, I suppose it'd work Mouse, Keyboard, Controller.  :o
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: roads on 11:50 AM - 06/15/13
This sounds like a non fully charged or very old controller. Try to charge it over night as it my draw the power the Edge needs.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: OBsIV on 12:45 PM - 06/15/13
I believe, from left to right, you want: Controller, Keyboard, Mouse

I use Controller, Mouse, Keyboard, I suppose it'd work Mouse, Keyboard, Controller.  :o

You only need to use the preferred ports if Edge had trouble taking to your devices. Otherwise, you can use any order you want.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: OBsIV on 12:47 PM - 06/15/13
I really suspect an uncharged DS3 in this case. If the DS3 tries to charge off the Edge, it'll be too much for the PS3 and the console will shut down the port.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: mist4fun on 12:50 PM - 06/15/13
I'd check with mindworm and roads suggestions first.

Too long of a usb extension will cause dropouts like this. A controller with a low battery will do the same.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: ak-xs on 01:14 PM - 06/15/13
I'd check with mindworm and roads suggestions first.

Too long of a usb extension will cause dropouts like this. A controller with a low battery will do the same.

i know that long USB cables will cause problems but i've used a 3m+ for long periods of time without even an impact on latency, i checked. that should not be the issue but, if nothing else...
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Chance on 02:57 PM - 06/15/13
I believe, from left to right, you want: Controller, Keyboard, Mouse

I use Controller, Mouse, Keyboard, I suppose it'd work Mouse, Keyboard, Controller.  :o

You only need to use the preferred ports if Edge had trouble taking to your devices. Otherwise, you can use any order you want.

I suspected as much but I remember Controller, Mouse, Keyboard being the suggested order in the XIM Edge Manual.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: OBsIV on 03:02 PM - 06/15/13
Thank you for reading the manual!
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: jackbauer1900 on 03:55 PM - 06/15/13
Firstly, tried with a Microsoft natural keyboard 4000 v1 and a Logitech G5 mouse. But even through the usb hub it cant power those two peripherals.


1) Does it power again?
A) No, I have to disconnect the XIM edge so it powers down and then reconnect.

2) Do you need to unplug it?
A) The keyboard, mouse and controller becomes completely unresponsive. The mouse for example has a red light where the sensor is. But after the error, this turns off. I literally have to unplug the Xime edge and reconnect. And in about 30% of the times, the mouse, keyboard and controller starts again and I resume control of my ingame character.


3) Any lights on the devices running?
A) The xim edge pulsates in the color chosen for the particular game, in this case blue.


4) First, do you have any issue with only your DS3 plugged in through your Edge?
A) No, I just played through an entire Black ops 2 match without a single glitch with just the controller connected to the edge and the edge connected through a USB hub and into the Sony Playstation 3 slim console.
 

5) Does it stay on for more than 5 minutes?
A) Yes, worked with just the controller. No issues.

6) Also, are you sure your DS3 is already fully charged?
A) According to the Sony Playstation slim menu it seems the controller is fully charged.

7) Are you using a long USB cord for power / connection to the ps3?
A) Standard one meter cable. Im sitting at a normal office desk.

8) Which PS3 do you have? Slim? Fatty?
A) Sony Playstation 3 slim - model number CECH-2004A

9)HDD Size?
A) 120 Gigabytes.
 
10) What video connection are you using? Composite? Component? HDMI?
A) HDMI

11) What audio connection are you using? RCA? HDMI? Optical Out?
A) Optical out

12) Does your XIM Edge plug directly into your PS3? Or is it powered through a hub?
A) Powered through hub, because when I plug it directly into the PS3 slim, it simply shuts down the controller, keyboard and mouse directly.

13) Do you use a USB headset?
A) No

14) Do you have other USB devices connected to your PS3?
A) No

15) Are you using the standard PS3 controller cable?
A) Yes

16) Are you using the standard PS3 controller?
A) Yes, Sony Dual Shock 3 sixaxis - Model number CECHZC2E
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: roads on 03:59 PM - 06/15/13
Is your controller fully loaded? Plugged over night?
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: jackbauer1900 on 04:09 PM - 06/15/13
Is your controller fully loaded? Plugged over night?

According to my PS3 user interface the controller is fully loaded. I will however plug it in for the night and try again in about 8-10 hours.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: mist4fun on 04:34 PM - 06/15/13
12) Does your XIM Edge plug directly into your PS3? Or is it powered through a hub?
A) Powered through hub, because when I plug it directly into the PS3 slim, it simply shuts down the controller, keyboard and mouse directly.

This is actually a problem. Unplug your edge and all devices connected to it, plug edge directly into your ps3 with only a controller attached. Does it shut down? It sounds like a power draw issue, you could always try a different mini usb cable between edge and your ps3.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Joey McCamper on 04:34 PM - 06/15/13
Try using the Mini USB cable that came with the XIM with your controller when you connect to the XIM. That fixed my PS3 issue. For some reason my 3 mini usb cables weren't sending data signal.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: mindworm22 on 04:51 PM - 06/15/13
Hub or keyboard is my guess.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Zombieguy on 06:07 PM - 06/15/13
This community is great:)

A problem and everyone jumps all over it to help out.

Op. You are in good hands here and you will get fixed up!


Did you try turning it off and on again?
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Od1n on 06:38 PM - 06/15/13
yeah definitely try a different mini usb cable
you wouldnt be the first that has major problems with the xim due to a faulty mini usb cable
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Zombieguy on 06:43 PM - 06/15/13
yeah definitely try a different mini usb cable
you wouldnt be the first that has major problems with the xim due to a faulty mini usb cable

I'm on my second PS3 controller cable.. What the op is describing happened to me and thus replaced my PS3 cable and good to go.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: colb on 07:30 PM - 06/15/13
I'm concerned about the hub. You should plug your XIM directly into your console.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: ak-xs on 09:11 PM - 06/15/13
yeah definitely try a different mini usb cable
you wouldnt be the first that has major problems with the xim due to a faulty mini usb cable

I'm on my second PS3 controller cable.. What the op is describing happened to me and thus replaced my PS3 cable and good to go.

this is my bet too ^
either that or low battery on controller.
Is your controller fully loaded? Plugged over night?

when the controller is connecting through the XIM it will always say it's on full power but directly it will show the real state..

According to my PS3 user interface the controller is fully loaded. I will however plug it in for the night and try again in about 8-10 hours.


i'm am very VERY careful with my stuff and one of my cables just stopped working for absolutely no reason from one day to the other. it wouldn't even charge the controller which was what i was trying to use it for since it failed to work with the XIM..
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: roads on 11:41 PM - 06/15/13
It will work if you do it as Mist says. JB please also watch the video tutorials so you understand how the "piece of junk" works. We also help users that keep the tone down.

the videos are here:
http://xim3.com/about/instructional-videos
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: jackbauer1900 on 02:51 AM - 06/16/13
Charged the controller the entire night. It was directly connected to the PS3 and the PS3 was on. Not on standby but completely on and inside the user interface. When Xim edge is connected directly to the PS3 and in turn just has the DS3 controller connected it works. Played through a whole Black ops 2 match without a single problem. However, the minute I connect a keyboard and a mice it fails to power them both. I can see that it tries because the mice sensor lights up briefly before dying. Once this happens I actually have to unplug the xim edge from the console because even though I disconnect all cables from the DS3 it can't power on, it just flashes all lights and then turns off. Once I disconnects the Xim edge from the console I can start the controller and it indicates it's the first controller with one of the little red lights labeled "1".

Various combinations I tried: (Fail: G400 and/or K120 never powers up. Success: Plays through entire game of Black ops 2 team deathmatch. Ports and peripherals described in order left to right on the Xim edge unit.

1. Start xim edge directly connected to ps3 with: DS3 controller - Then connect g400 +k120: Fail
2. Start xim edge directly connected to ps3 with: DS3 controller, G400, K120: Fail
3. Start xim edge directly connected to ps3 with: DS3 controller, k120, G400: Fail
4. Start xim edge directly connected to ps3 with: DS3 controller, G400, empty: Success
5. Start xim edge directly connected to ps3 with: DS3 controller, empty, k120: Fail
6. Start xim edge directly connected to ps3 with: DS3 controller, k120, empty: Fail
7. Changed cable between Xim edge and PS3: Still fail with just keyboard.
8. Tried the other port on the ps3: Still fail with just keyboard.
9. Start xim edge directly connected to ps3 with: DS3 controller, empty, MS Ergonomic kb 4000: Fail
10. Start xim edge directly connected to ps3 with: DS3 controller, MS Ergonomic kb 4000, empty: Fail
11. Start xim edge via D-link USB hub to ps3 (Right USB port) with: DS3 controller, empty, K120: Fail
12. Start xim edge via D-link USB hub to ps3 (Left USB port) with: DS3 controller, empty, K120: Success


It will work if you do it as Mist says. JB please also watch the video tutorials so you understand how the "piece of

junk" works. We also help users that keep the tone down.

the videos are here:
http://xim3.com/about/instructional-videos

This is suppose to be a consumer product, yes? I havent done this much troubleshooted since I owned a PC. Simply blaming everything else in my setup but the unit itself just seems a bit far fetched. And this is really the core of the problem. Why should a cable or a port choice matter? It's not a very consumer friendly device if these types of small discrepancies in the setup can mean the difference between a succelful gaming experience and the infuriating session I had last night. I think I am right in my initial theory of this unit being underpowered in some way :(

However, tempers ran a bit high last night, and I apologize for that. Sorry!

I will try to troubleshoot further. Will purchase a new USB hub and a new set of cables and see how that pans out.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Od1n on 06:31 AM - 06/16/13
the reason why roads said this that every xim is quality tested right before the shipping takes place
from all the units being sold, there were maybe 50 RMAs in the entire forum at max
in like 99% of the cases the problem people had were device related stuff and not caused by the xim


maybe your xim is broken, but to be absolutly sure i would test it on a different PS3 or even a Xbox360
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: OBsIV on 08:59 AM - 06/16/13
Actually, our RMA rate is much less than 1% (typical for the industry is 3%). As stated, every Edge is thoroughly tested before shipping to prevent things like this. I'm very sorry you are having problems and understand the frustration. Thank you for trying all those combinations. Before opening an RMA lets try one more thing. You mentioned a powered hub. Can you try plugging you mouse and keyboard into the powered hub and then the hub into your Edge (i.e. all power for those devices comes from the hub). That'll help isolate the problem further.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: jackbauer1900 on 01:14 PM - 06/16/13
Actually, our RMA rate is much less than 1% (typical for the industry is 3%). As stated, every Edge is thoroughly tested before shipping to prevent things like this. I'm very sorry you are having problems and understand the frustration. Thank you for trying all those combinations. Before opening an RMA lets try one more thing. You mentioned a powered hub. Can you try plugging you mouse and keyboard into the powered hub and then the hub into your Edge (i.e. all power for those devices comes from the hub). That'll help isolate the problem further.

You might be on to something here, the error percentage went down alot using this method. I was able to play 5 matches in a row without a problem. Rebooted the  console 2 times also. First time worked, but the second time i got the error again. But i unplugged the xim and plugged it in again and it worked. Im going to test this method out a few days to see if it sticks.

Thanks!
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: OBsIV on 01:23 PM - 06/16/13
Ok please keep us posted. I don't understand why the power draw is so high. If you happen to have another DS3 available to try, that would help isolate it further. It shouldn't be constantly charging, but, you never know. Something is drawing a lot of power.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: tuffrabit on 07:48 AM - 06/17/13
Have you tried it with the PC?  If you plug everything into the Edge, as if you were going to play a game on your PS3, and then plug the Edge into your PC instead, the PC will see the controller and think it's a joystick.  Does everything stay powered then?  You don't even have to play a game, just see if stuff is powered.

This will eliminate your console from being a potential problem source.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: jackbauer1900 on 12:23 PM - 02/28/14
So I gave up for a long while to get this thing to work, but now I decided to try it out on my xbox 360. So I bought yet _another_ accessory, a wired 360 controller. Guess what, it didn't work there either.

Same fault, everything just dies on me.

So now my only hope is that the Xim company actually stand by their quality assurances and accept a warranty repair.

Xim, if you read this forum and can hear me. Please please please repair this thing!
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: OBsIV on 01:02 PM - 02/28/14
I'm not sure why you'd wait so long for RMA? If your Edge is dead, you should get it fixed.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: ak-xs on 01:05 PM - 02/28/14
such timing. man it's so hard to believe this isn't fake..
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: jackbauer1900 on 01:33 PM - 02/28/14
I'm not sure why you'd wait so long for RMA? If your Edge is dead, you should get it fixed.

I got a new job, had no spare time, lost the will to game, you know had a life ;)
But now I thought I pick up where I left off.

Now what am I suppose to do get this thing fixed?!
How do we proceed?
Where do I send it?!
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Od1n on 01:35 PM - 02/28/14
log into your xim store account, that way you can fill our a RMA case
via email you will get further instructions then :)
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: jackbauer1900 on 01:52 PM - 02/28/14
log into your xim store account, that way you can fill our a RMA case
via email you will get further instructions then :)

Logged into my account, but there is no button for RMA. I didn't buy the unit directly from you. I bought it from an ebay store, so I guess that's why. But I still feel this should be covered in the manufacturer warranty or something.

What should I do?
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: ak-xs on 02:05 PM - 02/28/14
talk to the ebay guy that sold it to you.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: jackbauer1900 on 02:14 PM - 02/28/14
talk to the ebay guy that sold it to you.

What's the difference of him sending in the unit vs me sending in the unit?
Id be more comfortable sending it directly to you. Besides, Ebay don't store records that long, so I'm not sure I'd be able to find him.

Again, how do we proceed?
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: 3MIX_Edge on 02:34 PM - 02/28/14
Frag FX is rubbish, XIM is the best.

I tried all those other kb/m adapter, all crap.

The OPs XIM either does not work properly or is non existent.

What is certain though XIM3 > Frag FX, XIM Edge > Frag FX & Chinese Chopsticks > Frag FX.

That is all.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Boltman on 02:43 PM - 02/28/14
Resurrected after 8 months, lulz.

This thread was great entertainment. Good to see everyone try to help him, he should have just RMA back then. To top it off he bought it on eBay hehe.

Whatever happens, good luck heh.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: jackbauer1900 on 02:54 PM - 02/28/14
Resurrected after 8 months, lulz.

This thread was great entertainment. Good to see everyone try to help him, he should have just RMA back then. To top it off he bought it on eBay hehe.

Whatever happens, good luck heh.

Glad I could entertain you... Let's just hope Xim isn't just a bunch of forum douchebags with laughter coming over the keyboard when your unit fails.

"he should have just RMA back then" - I was too busy being bullied into trying about a billion different combinations of USB-cables, controllers, keyboards, mice and USB hubs to get to the point of Xim owning up to this faulty unit and fixing it.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Boltman on 03:04 PM - 02/28/14
I  was just playing around, apologies.

This thread just seems so suspect is all. I'm sure someone will help you come to a conclusion that will help you solve your 8 month dilemma.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: Od1n on 03:07 PM - 02/28/14
you have on year warranty on the product, if that expired you can have your xim repaired for a few dollars regardless
both has to be done through a store account, there is no other way

also the warranty is bound to the store account as far as i know, you would need the store account of your ebay seller

i dont know how old your xim is but probably too old already, open up a support ticket through your xim store account and ask for the costs of a repair
they will introduce you with further info
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: 3MIX_Edge on 03:22 PM - 02/28/14
Try flashing your XIM Edge to the beta.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: jackbauer1900 on 05:55 PM - 02/28/14
Try flashing your XIM Edge to the beta.

Where do I find the beta, and how do I install it?
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: jackbauer1900 on 06:28 PM - 02/28/14
Frag FX is rubbish, XIM is the best.

I tried all those other kb/m adapter, all crap.

The OPs XIM either does not work properly or is non existent.

What is certain though XIM3 > Frag FX, XIM Edge > Frag FX & Chinese Chopsticks > Frag FX.

That is all.

Firstly: Working Frag FX > Non working XIM3 in my book ;)

Secondly:
http://www.youtube.com/watch?v=MjyhH2YSZPg
Or
youtube com watch?v=MjyhH2YSZPg (If linking is not allowed...)
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: 3MIX_Edge on 11:54 PM - 02/28/14
Anything that works is better than a non working product.

...but the XIM Edge is better than the competition.

Usually what I do if I have a faulty product is get it repaired or if it's within warranty, I get another.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: jackbauer1900 on 01:48 AM - 03/01/14
Usually what I do if I have a faulty product is get it repaired or if it's within warranty, I get another.

Yes, my friend, and that is EXACTLY what I'm trying to achieve here. And since I bought it in may 2013 I am still within the one year warranty. But so far Xim (the company) just seem to want to invent a billion different versions of "Have you tried turning it off and on again" instead of actually just fixing it.

I still have the receipt to prove it. And the fact that I bought it from Ebay should make zero difference.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: RookCheck on 09:08 AM - 03/01/14
Usually what I do if I have a faulty product is get it repaired or if it's within warranty, I get another.

Yes, my friend, and that is EXACTLY what I'm trying to achieve here. And since I bought it in may 2013 I am still within the one year warranty. But so far Xim (the company) just seem to want to invent a billion different versions of "Have you tried turning it off and on again" instead of actually just fixing it.

I still have the receipt to prove it. And the fact that I bought it from Ebay should make zero difference.

I don't speak officially for the XIM team, but as far as I've understood the warranty only extends to the purchaser. If you bought the Edge from a 3rd party (in this case an Ebay seller), then the warranty does not carry over, receipt or not.

At this point, and as others have suggested, your best option is to contact the XIM store and see about sending it in for repairs.

As to the claim of the XIM team running you around, trying different solutions instead of "owning up to a faulty unit", I know that their is a very good reason for this. Their failure rate is phenomenally low, to the point that almost all of the issues that arise can be resolved by eliminating faulty equipment OTHER than the XIM. New mice, keyboards, USB cords, controllers, et al, can be blamed for 99% of failures. When support suggests that you try those options, they have a vast history to base their suggestion on.

Now, if those suggestions prove to be inadequate then I know they are more than happy to continue to move forward with a return/replace/repair. But if they didn't eliminate those other items as the cause and just went ahead with a return/replace/repair, then you'd get your new unit and have the exact same problem ... which would be a waste of time and money on both ends.

Just some food for thought; hopefully you can get your unit straightened out.
Title: Re: Xim edge - probably the biggest piece of @#$% hardware I ever used!
Post by: OBsIV on 09:29 AM - 03/01/14
Rook (and the rest of this thread) said everything that can be said.