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[ACTIVE] XIM Apex not working.  (Read 55 times)

Offline jasongerrig

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[ACTIVE] XIM Apex not working.
« on: 02:09 AM - 04/17/18 »
Hi, Jason here. I purchased a XIM Apex a few weeks back, at first I was very happy with my purchase. So were my Twitch viewers. But after a week the XIM Apex only responded to half of my inputs.
« Last Edit: 08:03 AM - 04/17/18 by mist4fun »

Online mist4fun

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Re: XIM Apex not working.
« Reply #1 on: 08:03 AM - 04/17/18 »
Welcome to the community. Is this occurring on both the mouse and keyboard or primarily the keyboard?

Could you please share your setup so we can learn more about the issue?

mouse:
keyboard:
extras: third party hub, switch, extended cables, titan, cronus?
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Offline jasongerrig

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Re: XIM Apex not working.
« Reply #2 on: 04:43 AM - 04/18/18 »
Welcome to the community. Is this occurring on both the mouse and keyboard or primarily the keyboard?

Could you please share your setup so we can learn more about the issue?

mouse:
keyboard:
extras: third party hub, switch, extended cables, titan, cronus?
Mouse: Razer Lancehead
Keyboard: Razer Blackwidow X Chroma

And yes, mostly the keyboard but also the mouse at some times. And I know both products work perfectly fine because on my laptop they don't screw up.

Online mist4fun

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Re: [ACTIVE] XIM Apex not working.
« Reply #3 on: 08:29 AM - 04/18/18 »
These are both high power devices and are not known to have other faults. What's likely occurring is that they aren't receiving enough power from the console. You can resolve this by:

1) Connecting the controller direct with the console to charge for 1-2 hours
2) Charge other battery powered peripherals direct with the console as well
3) Disable LEDs on your peripherals
4) Add additional power to your setup. APEX supports power adapters using this spec and these can be found on Amazon or Ebay: 5V 3A power adapter  ([3.5mm x 1.35mm], center-positive)
5) Use low power peripherals
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Offline jasongerrig

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Re: [ACTIVE] XIM Apex not working.
« Reply #4 on: Today at 03:04 PM »
These are both high power devices and are not known to have other faults. What's likely occurring is that they aren't receiving enough power from the console. You can resolve this by:

1) Connecting the controller direct with the console to charge for 1-2 hours
2) Charge other battery powered peripherals direct with the console as well
3) Disable LEDs on your peripherals
4) Add additional power to your setup. APEX supports power adapters using this spec and these can be found on Amazon or Ebay: 5V 3A power adapter  ([3.5mm x 1.35mm], center-positive)
5) Use low power peripherals
I did 1 and 3 but it still only does half the inputs, and I don't look to be spending anymore money.

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Re: [ACTIVE] XIM Apex not working.
« Reply #5 on: Today at 03:15 PM »
Are these inputs from the keyboard? Razer is known for have poor rollover support, meaning when pressing multiple keys some keys can be ignored.
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
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