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XIM APEX issue after a PS4 firmware update ??  (Read 198 times)

Offline skalap

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XIM APEX issue after a PS4 firmware update ??
« on: 10:00 PM - 04/15/18 »
Hi all,

I did my PS4 firmware update 20 min ago with the Xim Apex plugged in, and now it's stuck on white light and nothing works.
After few tries on my PS4 or my computer (unplug/replug...), the issue still the same.

Someone can help me ?

Thank you in advance.

Online OBsIV

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Re: XIM APEX issue after a PS4 firmware update ??
« Reply #1 on: 11:22 PM - 04/15/18 »
Welcome to the community. It sounds like your XIM will need a Factory Restore (using the firmware update tool). Unfortunately this will require you to recreate your Configs, but, I'm uncertain why your XIM APEX is in the state. This started happening right after you upgraded?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline skalap

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Re: XIM APEX issue after a PS4 firmware update ??
« Reply #2 on: 03:31 PM - 04/16/18 »
Yes, After restarting the PS4, after the firmware update, the xim apex show a white light and i was unable to use my mouse and keybard (power not delivred).

The problem is, when i plugg my Xim Apex in my computer now, i am unable to see it... and unable to do a restore with the software...
In y computer, same white light.

so how can i do a factory reset without my computer ?

Online OBsIV

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Re: XIM APEX issue after a PS4 firmware update ??
« Reply #3 on: 03:51 PM - 04/16/18 »
As you are plugging into your computer are you holding down the button on your XIM APEX?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline skalap

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Re: XIM APEX issue after a PS4 firmware update ??
« Reply #4 on: 03:56 PM - 04/16/18 »
yes, i plus it, press the button one time, or holding it 30sc, nothing change... still on white light ! :(

Offline skalap

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Re: XIM APEX issue after a PS4 firmware update ??
« Reply #5 on: 04:04 PM - 04/16/18 »
ok i find how to do the restore...
when you plugg your Xim Apex in your computer, you have to hold the button on the Xim Apex "before" plugging it and after the light comes blue !

I'm currently in factory reset.

Can you check please for the issue with the Firmware update of PS4 ?
In the future, i will unplugg it before doing the PS4 update.