XIM Community

Can't purchase Xim apex  (Read 81 times)

Offline Jadeau

  • Member
  • *
  • Posts: 11
    • View Profile
  • Gamertag: Jadeauu
Can't purchase Xim apex
« on: 07:11 PM - 04/15/18 »
Hi. When I try and place an order for a xim apex, I get an error that says
 "Credit Card Error: Your credit card cannot be charged at this time since your credit card company does not support the required fraud protection features of our card processor. You have not been charged. Your transaction will show as “pending” on your account and your bank will reverse it (typically in a few days). Please try placing your order with PayPal."

Does anyone know why this happens? I have a MasterCard with sufficient funds and it still does not work.

Offline OBsIV

  • Administrator
  • MVP
  • *
  • Posts: 32255
  • It's obsessive.
    • View Profile
    • OBsIV's Blog
Re: Can't purchase Xim apex
« Reply #1 on: 11:19 PM - 04/15/18 »
This a US issued credit card? If so, yes, I'm surprised to hear this. If you want, please contact our fulfillment group using the Contact Us link off the main page. They'll be able to help you out.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.