XIM Community

[ACTIVE] Xim Apex, I think it's dead.  (Read 191 times)

Offline Dano1700

  • Member
  • *
  • Posts: 3
    • View Profile
[ACTIVE] Xim Apex, I think it's dead.
« on: 07:58 AM - 03/14/18 »
Apex does not work plug into playstation or PC and Nothing happens no matter if I have hub plugged into Apex or if I hold down the button while plugging in. No lights no nothing. No lights on USB hub, but if I plug the USB hub in by it's self it will light up but not while plugged into the Apex. Also tried to update with PC no luck. No lights no anything. I think it's dead.
« Last Edit: 09:11 AM - 03/14/18 by OBsIV »

Offline OBsIV

  • Administrator
  • MVP
  • *
  • Posts: 32674
  • It's obsessive.
    • View Profile
    • OBsIV's Blog
Re: Xim Apex, I think it's dead.
« Reply #1 on: 09:11 AM - 03/14/18 »
Welcome to the community. Did you receive your XIM APEX like this -- or was it working and it's no longer working? Also, where did you buy your XIM APEX from?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Dano1700

  • Member
  • *
  • Posts: 3
    • View Profile
Re: [ACTIVE] Xim Apex, I think it's dead.
« Reply #2 on: 01:24 AM - 03/18/18 »
i have not got it to work at all.

Offline OBsIV

  • Administrator
  • MVP
  • *
  • Posts: 32674
  • It's obsessive.
    • View Profile
    • OBsIV's Blog
Re: [ACTIVE] Xim Apex, I think it's dead.
« Reply #3 on: 01:42 AM - 03/18/18 »
Apologies for this, but, it sounds like you have one of the few XIM APEXs that we discovered wasn't actually programmed before leaving the factory. Did you buy your XIM APEX from us? If so, can you please open an RMA from your store account and state that your XIM APEX came dead and that you talked to me? We will take care of the problem quickly. Again, sorry about this. :(
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Dano1700

  • Member
  • *
  • Posts: 3
    • View Profile
Re: [ACTIVE] Xim Apex, I think it's dead.
« Reply #4 on: 09:50 AM - 03/18/18 »
i pick it up from Flashback Limited

Offline OBsIV

  • Administrator
  • MVP
  • *
  • Posts: 32674
  • It's obsessive.
    • View Profile
    • OBsIV's Blog
Re: [ACTIVE] Xim Apex, I think it's dead.
« Reply #5 on: 10:18 AM - 03/18/18 »
Ok, please use this here: https://store.xim.tech/crm.asp?action=add

Let them know about the issue and that we worked with you. They will get it taken care of ASAP.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.