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[ACTIVE] New Xim Apex button does not work  (Read 122 times)

Offline ThisIsSoMetal

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[ACTIVE] New Xim Apex button does not work
« on: 08:03 PM - 03/13/18 »
Just got it in the mail. Watched the video and your supposed to hold the button while plugging it in your computer if you want to factory reset/upgrade. Well the blue light never shows and it just looks like it boots normal. I tried connect it to the apex manager(android and ios) and wont connect when i hit the button.
« Last Edit: 08:51 PM - 03/13/18 by OBsIV »

Offline OBsIV

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Re: New Xim Apex button does not work
« Reply #1 on: 08:51 PM - 03/13/18 »
Welcome to the community. Does the button feel clicky when you press it? Also, when you press it while it's running, do you see a cyan-green light sequence display?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline ThisIsSoMetal

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Re: [ACTIVE] New Xim Apex button does not work
« Reply #2 on: 08:55 PM - 03/13/18 »
Yes it does fully like it's been pressed and the bluetooth pairing sequence doesn't show up on lights either.

Offline OBsIV

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Re: [ACTIVE] New Xim Apex button does not work
« Reply #3 on: 09:40 PM - 03/13/18 »
You mean by "fully" that the button doesn't feel like it clicks when you press it?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline ThisIsSoMetal

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Re: [ACTIVE] New Xim Apex button does not work
« Reply #4 on: 09:46 PM - 03/13/18 »
It makes a noise when i push it. My fiance has one too. So I compared them, and it sound and feel seems the same as his and we know his works.

Offline OBsIV

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Re: [ACTIVE] New Xim Apex button does not work
« Reply #5 on: 09:49 PM - 03/13/18 »
Ok, but, it doesn't react to button presses yet it's still clicking? You are saying it doesn't have the same behavior (light sequences) when pressed as your other XIM APEX, correct?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline ThisIsSoMetal

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Re: [ACTIVE] New Xim Apex button does not work
« Reply #6 on: 09:53 PM - 03/13/18 »
yea, it doesn't react to the button even though I hear the button when I hit it.

Offline OBsIV

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Re: [ACTIVE] New Xim Apex button does not work
« Reply #7 on: 10:09 PM - 03/13/18 »
Unfortunately there isn't much more we can do here. The button sounds like it isn't functional. Apologies for that. Did you but it from us? If so, can you use your store account and open an RMA so we can take care of it for you?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.