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[ACTIVE] Xim Apex not connecting  (Read 370 times)

Offline phanal

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[ACTIVE] Xim Apex not connecting
« on: 12:44 AM - 03/12/18 »
Hi I think im having the same problem with a defective hub. I tried another hub I had lying around and it connected no problem. I also purchased from flashback
« Last Edit: 08:01 AM - 03/12/18 by mist4fun »

Offline mist4fun

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Re: [ACTIVE] Xim Apex not connecting
« Reply #1 on: 08:01 AM - 03/12/18 »
Welcome to the community and thanks for trying the spare hub. Could you check if the APEX hub is working on a PC with a keyboard or mouse?
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
XIM4 User Manual   |   XIM Instructional Videos

Offline phanal

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Re: [ACTIVE] Xim Apex not connecting
« Reply #2 on: 11:44 PM - 03/12/18 »
Hi it actually is working if I plug the xim hub into my macbook and use it to plug in a mouse and keyboard. It's very odd it doesnt work when plugged into the xbox

Offline OBsIV

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Re: [ACTIVE] Xim Apex not connecting
« Reply #3 on: 12:06 AM - 03/13/18 »
When you plug your XIM APEX in, you see no lights displayed at all?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline phanal

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Re: [ACTIVE] Xim Apex not connecting
« Reply #4 on: 12:08 AM - 03/13/18 »
When you plug your XIM APEX in, you see no lights displayed at all?

When it's plugged in it will light up with the rainbow but then just stay flashing red and none of the usb peripherals are powered on

Offline OBsIV

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Re: [ACTIVE] Xim Apex not connecting
« Reply #5 on: 12:10 AM - 03/13/18 »
Please plug your controller directly into your XIM APEX. Does it turn on?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline phanal

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Re: [ACTIVE] Xim Apex not connecting
« Reply #6 on: 02:38 AM - 03/13/18 »
Please plug your controller directly into your XIM APEX. Does it turn on?

No it just vibrates but doesnt turn on

Offline mist4fun

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Re: [ACTIVE] Xim Apex not connecting
« Reply #7 on: 07:24 AM - 03/13/18 »
Let's try a hard reset, it can sometimes fix this issue. Press and hold the power button on the front of the console for 15 seconds. Once off unplug the power cable to the console for 60 seconds. Reconnect the power cable and power on the console. Attach all peripherals to XIM then connect XIM to the console.

Note that removing the power cable while off has been reported as necessary by some users.
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
XIM4 User Manual   |   XIM Instructional Videos

Offline phanal

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Re: [ACTIVE] Xim Apex not connecting
« Reply #8 on: 11:42 AM - 03/13/18 »
Let's try a hard reset, it can sometimes fix this issue. Press and hold the power button on the front of the console for 15 seconds. Once off unplug the power cable to the console for 60 seconds. Reconnect the power cable and power on the console. Attach all peripherals to XIM then connect XIM to the console.

Note that removing the power cable while off has been reported as necessary by some users.

I tried the hard reset and the xim hub is still having the same problem

Offline mist4fun

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Re: [ACTIVE] Xim Apex not connecting
« Reply #9 on: 12:15 PM - 03/13/18 »
This is with the controller directly connected to APEX? We're not testing the hub at the moment because your last comment was that the controller isn't turning on while connected to APEX.
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
XIM4 User Manual   |   XIM Instructional Videos

Offline phanal

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Re: [ACTIVE] Xim Apex not connecting
« Reply #10 on: 06:21 PM - 03/13/18 »
This is with the controller directly connected to APEX? We're not testing the hub at the moment because your last comment was that the controller isn't turning on while connected to APEX.

Yes the controller does not turn on directly connected to the apex either

Offline mist4fun

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Re: [ACTIVE] Xim Apex not connecting
« Reply #11 on: 06:29 PM - 03/13/18 »
Is this a Microsoft controller and not made by a third party?

If this is an original controller you may need to replace the controller cable with a known working data cable. If this doesn't help another controller may be needed.
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
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Offline phanal

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Re: [ACTIVE] Xim Apex not connecting
« Reply #12 on: 06:47 PM - 03/13/18 »
Is this a Microsoft controller and not made by a third party?

If this is an original controller you may need to replace the controller cable with a known working data cable. If this doesn't help another controller may be needed.

Yes it's an official microsoft controller. I've tried multiple data cables and multiple official microsoft controllers

Offline BitWelder

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Re: [ACTIVE] Xim Apex not connecting
« Reply #13 on: 09:45 PM - 03/13/18 »
One more thing to try. Is it possible you can remove the batteries from your controller and try again? Sometimes controllers that are connected to the console wirelessly don't correctly enumerate with the XIM.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline OBsIV

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Re: [ACTIVE] Xim Apex not connecting
« Reply #14 on: 09:52 PM - 03/13/18 »
If that doesn't work, while the batteries are still out, plug your controller directly into your console using the USB cable you've been using. When you do that, does your controller turn on automatically and it's functional?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.