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[ACTIVE] Xim Apex DOA (no lights + flashback)  (Read 265 times)

Offline motorhead45

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[ACTIVE] Xim Apex DOA (no lights + flashback)
« on: 03:48 PM - 03/10/18 »
I have just bought a xim apex from flashback limited and literally just got it in the mail and just like other people i see posting on here the usb hub is working but the apex itself is dead. I have no activity at all and have tried connecting to a few things to make sure it wasn't my xbox. So what should I do? I have never purchased this stuff before for a console was going to buy a xim 4 till i seen i can't get it without paying alot. do i rma through your site or would it be delt with flashback limited? I only went there because the main site never changed from out of stock status and flashback was the only other us site.
« Last Edit: 04:00 PM - 03/10/18 by mist4fun »

Offline mist4fun

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Re: Xim Apex DOA
« Reply #1 on: 03:56 PM - 03/10/18 »
Welcome to the community. I'm sorry to hear that. Each APEX is tested before sent to a customer. Could you connect the hub to the console then APEX to the hub? Try attaching APEX to other ports on the console or PC as well. Does any of this result in APEX lights working and the ability to connect using Manager?
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
XIM4 User Manual   |   XIM Instructional Videos

Offline motorhead45

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Re: [ACTIVE] Xim Apex DOA (no lights + flashback)
« Reply #2 on: 04:02 PM - 03/10/18 »
No this does not get any lights to show up on the apex. I have verified the usb Hub does work however nothing from the apex.

Offline OBsIV

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Re: [ACTIVE] Xim Apex DOA (no lights + flashback)
« Reply #3 on: 04:14 PM - 03/10/18 »
This is obviously very strange for us to hear because no XIM APEX enclosure is put on unless it passes all testing. We definitely want to understand what is going on with it. Do you hear the Windows USB chime at all when you plug in your XIM APEX?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline motorhead45

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Re: [ACTIVE] Xim Apex DOA (no lights + flashback)
« Reply #4 on: 05:09 PM - 03/10/18 »
No there is absolutely no sign of life out of this thing, no sound in windows no recognition on the xbox nothing. The 3 port usb hub that came with the xim does work and powers up.

Offline OBsIV

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Re: [ACTIVE] Xim Apex DOA (no lights + flashback)
« Reply #5 on: 05:21 PM - 03/10/18 »
Like the 2 others that bought from Flashback, we are asking to work with us directly on these returns since this is an unusual situation.

Please use the Contact Us link off the main page and state that your XIM APEX is dead, you bought from Flashback, and we asked you to send it back to us. Please include a link to this thread.

Sorry for the trouble, we will make it right for you.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline motorhead45

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Re: [ACTIVE] Xim Apex DOA (no lights + flashback)
« Reply #6 on: 05:25 PM - 03/10/18 »
what one do i chose? Device Help and Support: XIM Support

Store and Orders Questions: XIM Orders Support

Distribution Inquiries: XIM Distribution

because the xim orders support and xim distribution goes to the store page i guess and i get this
The XIM store is currently closed for maintenance for upgrades to serve you better. Sorry for the inconvenience. We'll be back shortly.
so i guess ill have to wait till the page is back up?

Offline OBsIV

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Re: [ACTIVE] Xim Apex DOA (no lights + flashback)
« Reply #7 on: 05:27 PM - 03/10/18 »
Use the "Orders" one. Yes, I see it's down. I'll find out when it's back up.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline motorhead45

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Re: [ACTIVE] Xim Apex DOA (no lights + flashback)
« Reply #8 on: 05:52 PM - 03/10/18 »
thankyou for your help, when i plugged the thing in and nothing happened i got this horrible feeling like oh noooo.
I will be busy for a bit so i will try to when i get back home get things going and hopefully the site is working again and if not ill try tomorrow. but again, thanks for responding so fast and being very helpfull.

Offline OBsIV

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Re: [ACTIVE] Xim Apex DOA (no lights + flashback)
« Reply #9 on: 06:15 PM - 03/10/18 »
Thanks for helping us out. This is highly unusual given the nature of the problem and that it's coming from a single distributor.

Store is back up by the way.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline motorhead45

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Re: [ACTIVE] Xim Apex DOA (no lights + flashback)
« Reply #10 on: 12:15 AM - 03/11/18 »
Ok i sent in a request, will i get all the needed items to send the apex I have to you guys? and is there anything else I need to do?

Offline OBsIV

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Re: [ACTIVE] Xim Apex DOA (no lights + flashback)
« Reply #11 on: 10:22 AM - 03/11/18 »
You will receive a shipping label.
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline motorhead45

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Re: [ACTIVE] Xim Apex DOA (no lights + flashback)
« Reply #12 on: 12:55 PM - 03/13/18 »
Just an update, I have sent out the xim apex yesterday.

Offline OBsIV

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Re: [ACTIVE] Xim Apex DOA (no lights + flashback)
« Reply #13 on: 01:03 PM - 03/13/18 »
Thanks!
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline motorhead45

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Re: [ACTIVE] Xim Apex DOA (no lights + flashback)
« Reply #14 on: 01:11 PM - 03/13/18 »
it looks like its already at your location, that was pretty fast honestly.