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XIM apex - read failure (connection timeout)  (Read 1562 times)

Offline OBsIV

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Re: XIM apex - read failure (connection timeout)
« Reply #15 on: 03:45 PM - 04/23/18 »
What do you get for the error? Also, there are 2 places that require you to turn on Bluetooth, are both on?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline Richie9210

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Re: XIM apex - read failure (connection timeout)
« Reply #16 on: 04:56 PM - 04/24/18 »
I get a cannot read error on the app, also the xim isn't reading the mouse and keyboard right away. I have to unplugged the xim from my xbox 2/3 times in order for it to read them. This didn't happen until I updated to the lastest version on the xim.

Offline OBsIV

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Re: XIM apex - read failure (connection timeout)
« Reply #17 on: 06:37 PM - 04/24/18 »
I get a cannot read error on the app, also the xim isn't reading the mouse and keyboard right away. I have to unplugged the xim from my xbox 2/3 times in order for it to read them. This didn't happen until I updated to the lastest version on the xim.

Sorry to hear you are running into issues. Can you start a new thread under Support so we can help you better?
Get the most out of your XIM APEX, read the XIM APEX Support FAQ.

Offline mcdonamw

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Re: XIM apex - read failure (connection timeout)
« Reply #18 on: 09:20 PM - 06/12/18 »
Sorry to necropost, but just got my Xim Apex.  Long time Xim user.  Everything on initial setup went great, Apex manager connected first time.

At some point I changed the mouse polling to 1000hz and it said the Apex needed restarted.  I unplugged it from the console (while manager open) and plugged back in.  From that point the Manager would no longer connect.  I tried rebooting the Manager app on my S8 as well as unplugging the Apex and replugging back into the Xbox.  Nothing worked.

As someone suggested disabling bluetooth, I did that but it still wouldn't connect until I closed Manager and replugged the Apex in once more.  Surely this isn't expected behavior?  My Xim4 never did any of this.

At any rate, back up and running, can't wait to test it out.

Side note:  My Xim4 always showed up in my bluetooth list.  I don't see Apex in that list as a paired device.  During my troubleshooting above, at some point it showed up in the bluetooth list as a found device but I couldn't manually pair with it.  Now that I'm connected and working again with Manager, it no longer shows on the paired devices list.  Is this normal behavior with Apex?  Did the connection piece change somewhat?

Offline harrybeuker

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Re: XIM apex - read failure (connection timeout)
« Reply #19 on: 11:20 AM - 06/13/18 »
i had the same on a galaxy s8. Rebooting the phone helped and now i am paired