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Been trying for months to get my money back, But am being scammed?  (Read 115 times)

Offline DatsADinny

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So back in Dec, I bought a xim4. It didn't work, I've sent it back and I have the receipt showing I sent it back. But Support keeps denying me my money back? Claiming it was never returned? Is this some kind of scam now? Support is refusing to speak with me on site.


Edit: Taking a screenshot of this post in case a mod gets delete happy.

Online mist4fun

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Which website did you purchase from? Support is actually here on the forum, who are you speaking with?
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Offline DatsADinny

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I've made a return ticket here via the account, I talked to both Tony and Nicole on site. I bought it from your guys local us page. The one that now says discontinued. At this point am very pissed.

Online mist4fun

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Thanks, I just wanted to verify you were speaking with someone in our shop and not a third party vendor. If your XIM4 hasn't been received by us then I recommend contacting the carrier to open an investigation on where your package went. I believe UPS and FedEx insure deliveries and USPS offers this at an additional price.
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Offline DatsADinny

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I have done just that and they say its been delivered, despite this you guys keep saying its not been delivered.

edit: I even have the shipment ID and the Package ID as reference.
« Last Edit: 05:19 PM - 02/14/18 by DatsADinny »

Offline OBsIV

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Can you please PM me the tracking number of the package?
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