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[ACTIVE] won't turn on controller / pc doesn't see xim  (Read 63 times)

Offline pRS317

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okay, so i'm having two issues.  the first is that i can't seem to get an x1 controller connected to the xim.  i've been able to in the past, but as of today, it's no go.  i've tried:
- different controllers (old style - no audio jack)
- different cable
- switched cables with working devices
- different ports on xim
- different ports on x1
- fresh battery in mouse

so i thought i'd update the firmware, but the computer doesn't see the xim.  i press the pair button and get it to solid blue, but no go.  i've also uninstalled every USB driver under the HID category in device manger and rebooted.  i've also tried another computer.

on the android app, the xim only shows a white box for the port that the controller is plugged into and no lightning bolts are displayed.

my gear is:
- logitech g700s plugged into the xim (not wireless)
- razer orbweaver chroma
- there is no hub involved.  the xim is directly plugged into the x1.

any help would be appreciated!!!
« Last Edit: 04:11 PM - 01/07/18 by mist4fun »

Offline mist4fun

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Re: won't turn on controller / pc doesn't see xim
« Reply #1 on: 04:11 PM - 01/07/18 »
Welcome to the community and thanks for the detailed post. About your console troubleshooting, you could try hard resetting the console, it can sometimes fix this issue. Press and hold the power button on the front of the console for 15 seconds. Once off unplug the power cable to the console for 60 seconds. Reconnect the power cable and power on the console. Attach all peripherals to XIM4 then connect XIM4 to the console.

The PC issue may hint at a larger problem. Thanks for specifying that XIM4 is solid blue before using the tool. Let's troubleshoot this next. Each of these steps is known to solve issues related to using the flash tool with XIM4, be sure to try them all.

1) Unplug all peripherals from XIM4, the ports should be empty.
2) Attach XIM4 to USB 2.0 ports on the PC, you may have issues with 3.0 USB ports.
3) Use another cable between XIM4 and PC.
4) Disable antivirus, use safe mode if necessary.
5) Use another PC if available.
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
XIM4 User Manual   |   XIM Instructional Videos

Offline pRS317

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Re: [ACTIVE] won't turn on controller / pc doesn't see xim
« Reply #2 on: 10:12 AM - 01/13/18 »
okay, so i've tried all the suggestions and the xim is still not firing up the controller and is not recognized on a pc.

xbox:

- multiple known working cables
- hard reset of the xbox (three times), unplugged for several minutes and external drive unplugged.
- different ports on the xbox
- different ports on the xim
- the controller turns on when i remove the battery and plug it in using the same usb cable i used on the xim

pc

- multiple known working cables
- safe mode
- tried 3 computers

Offline mist4fun

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Re: [ACTIVE] won't turn on controller / pc doesn't see xim
« Reply #3 on: 10:18 AM - 01/13/18 »
Thanks for going through the troubleshooting. Do you remember when and where you purchased XIM4?
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
XIM4 User Manual   |   XIM Instructional Videos

Offline pRS317

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Re: [ACTIVE] won't turn on controller / pc doesn't see xim
« Reply #4 on: 01:45 PM - 01/13/18 »
i purchased it through the xim store.  not sure when, but it was over a year ago.

Offline mist4fun

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Re: [ACTIVE] won't turn on controller / pc doesn't see xim
« Reply #5 on: 02:44 PM - 01/13/18 »
If XIM4 has been unresponsive to the troubleshooting steps above and multiple PCs then unfortunately it will need to be looked at for repair. Please open a ticket using this link.

https://store.xim4.com/crm.asp?action=add
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
XIM4 User Manual   |   XIM Instructional Videos