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[ACTIVE] XIM4 Disconnecting every 5-10 Minutes  (Read 80 times)

Offline CROWEY1_2_3

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[ACTIVE] XIM4 Disconnecting every 5-10 Minutes
« on: 09:07 PM - 09/13/17 »
Received my XIM4 the other day from a mate and it was working fine for the first couple of hours untill now it disconnects but still lights up every 5-10mins.
Running the latest firmware also

I have replaced cables and have had no success still.

Keyboard- Roccat Suora
Mouse- Razer Deathadder Elite
PS4 PRO
« Last Edit: 10:49 PM - 09/13/17 by OBsIV »

Offline OBsIV

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Re: XIM4 Disconnecting every 5-10 Minutes
« Reply #1 on: 10:49 PM - 09/13/17 »
Welcome to the community. You mention it was fine and working for the first couple.of hours and now it's disconnecting. Did anything change between when it did and didn't work? Did you take any updates to anything on your PS4 Pro?
Get the most out of your XIM4, read the XIM4 Support FAQ.

Offline CROWEY1_2_3

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Re: [ACTIVE] XIM4 Disconnecting every 5-10 Minutes
« Reply #2 on: 11:28 PM - 09/13/17 »
When i say it was fine it was plugged in and i was just in menus fiddling with keybindings. However no updates were done to my ps4 pro. When i started playing BF1/R6S after that however this is when the issue occured. I have around 5 mates with XIM4 and they suggested new cords which i have done to no success. I tried to pinpoint it to my mouse possibly which i have now traded for a Logitech G403 wired to test later on and will report back with how it goes.

Offline OBsIV

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Re: [ACTIVE] XIM4 Disconnecting every 5-10 Minutes
« Reply #3 on: 12:01 AM - 09/14/17 »
Are they running similar setups as you and playing the same games?

Also, when the problem happens it will help to see your trace log. Keep Manager running and have it on the trace log page (press the hidden button on the bottom right on the main page). The after it happens paste the last 30 or so lines here so can see what your XIM4 is doing.
Get the most out of your XIM4, read the XIM4 Support FAQ.

Offline CROWEY1_2_3

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Re: [ACTIVE] XIM4 Disconnecting every 5-10 Minutes
« Reply #4 on: 12:20 AM - 09/14/17 »
Running Logs now however before i ran logs it cut out on me in BF1. What happens is it disconnects and in game im still moving and the XIM is seeing my input however it isnt translating in game and my mate said its the cable to my controller which im now trialling my 3rd cable for this issue. Will post logs when it crashes again

Offline CROWEY1_2_3

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Re: [ACTIVE] XIM4 Disconnecting every 5-10 Minutes
« Reply #5 on: 12:30 AM - 09/14/17 »

[00699] Q[0] E[0] M[0] | S[0] C[0] T[0] I[0] R[  62, 310,8000] U[50] [29] *^
[00700] Q[0] E[0] M[0] | S[0] C[0] T[0] I[0] R[ 139, 789,8000] U[50] [29] *^
[00701] Q[0] E[0] M[0] | S[0] C[0] T[0] I[0] R[ 632, 781,8000] U[50] [36] *^
[00702] Q[0] E[0] M[0] | S[0] C[0] T[0] I[0] R[ 555, 805,8000] U[50] [37] *^
[00703] Q[0] E[0] M[0] | S[0] C[0] T[0] I[0] R[ 655, 766,8000] U[50] [30] *^
           HT[20] HR[07] DV[00] TR[03] BT[00] TW[00] UI[00] EN[00]
    T3[522] | [328][313][286][522][315][387][351][324] | [  3] [K-M-C-B]
      P4[385] NL[359] GM[264] GK[209] GK[205] GM[247] BR[215] BT[231]
      BE[263]
[00704] Q[0] E[0] M[0] | S[0] C[0] T[0] I[0] R[ 622, 759,8000] U[50] [32] *^
[00705] Q[0] E[0] M[0] | S[0] C[0] T[0] I[0] R[ 351, 755,8000] U[50] [31] *^
[00706] Q[0] E[0] M[0] | S[0] C[0] T[0] I[0] R[  52,  55,8000] U[50] [30] *^
[00707] Q[0] E[0] M[0] | S[0] C[0] T[0] I[0] R[  54, 306,8000] U[50] [33] *^
[00708] Q[0] E[0] M[0] | S[0] C[0] T[0] I[0] R[ 109, 693,8000] U[50] [28] *^
           HT[20] HR[06] DV[00] TR[02] BT[00] TW[00] UI[00] EN[00]
    T3[523] | [318][315][322][523][324][520][346][321] | [  3] [K-M-C-B]
      P4[386] NL[358] GM[264] GK[350] GK[160] GM[247] BR[215] BT[224]
      BE[246]
[00709] Q[0] E[0] M[0] | S[0] C[0] T[0] I[0] R[  67, 537,8000] U[50] [26] *^



Those are logs as i was just AFK and it disconnected again on me

Offline MICHAEL_MACGYVER

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Re: [ACTIVE] XIM4 Disconnecting every 5-10 Minutes
« Reply #6 on: 12:33 AM - 09/14/17 »
Hey mate,

Stupid question but have you tried a different USB port on your PS4?

Offline OBsIV

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Re: [ACTIVE] XIM4 Disconnecting every 5-10 Minutes
« Reply #7 on: 08:48 AM - 09/14/17 »
The logs look fine, thanks for posting them. Trying a different port on your PS4 is a great suggestion. Please give that a shot and let us know. Also, can you please let us know the model number of the DS4 you are using?
Get the most out of your XIM4, read the XIM4 Support FAQ.