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[RESOLVED] Won't recognize Xbox one controller  (Read 718 times)

Offline MiMa54

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[RESOLVED] Won't recognize Xbox one controller
« on: 05:20 PM - 03/15/17 »
Hi guys,
It's been 2 hours going thru YouTube
I found this support forum
Was hoping for a live chat or a phone number
Any assistance with my problem
My Xbox one controller is not recogniZed on the Xim4 app using Bluetooth

Thank you


Sent from my iPhone using Tapatalk
« Last Edit: 09:02 AM - 03/17/17 by mist4fun »

Offline OBsIV

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Re: Won't recognize Xbox one controller
« Reply #1 on: 05:46 PM - 03/15/17 »
Welcome to the community. Are you on Xbox One S?
Get the most out of your XIM4, read the XIM4 Support FAQ.

Offline mist4fun

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Re: Xbox 1 controller not being recognized
« Reply #2 on: 08:15 AM - 03/16/17 »
Welcome to the community. Let's get you up to date first. Please update using this specific firmware, it supports the new controllers.

You can find the latest firmware below. Please read the instructions on the download page.

http://xim4.com/latest
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
XIM4 User Manual   |   XIM Instructional Videos

Offline Od1n

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Re: Xbox 1 controller not being recognized
« Reply #3 on: 08:16 AM - 03/16/17 »
hey,

please update your xim firmware to the following one:
http://www.xim4.com/latest/

incase that doesnt solve it please add further infos on your setup such as the controller type you have (eg xbox one slim, xbox one elite controller, ...)

edit:
less than a minute mist, im getting closer! :P
PS4 & X1 | C: MS | XIM4 | FW: the latest ofc! :) | Mon: BenQ XL2420Z | Pad: Zowie G-SR | KB: Ducky DK1008L Cherry Red O-Rings| A: AKG K701 Creative X7 Antlion Modmic | M: Zowie EC1-A | D: 3200 | P: 1000hz | BF4 4 HIP: 35 ADS: 20

Check out my Youtube Channel: XIMGameplay
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Offline MiMa54

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Re: Won't recognize Xbox one controller
« Reply #4 on: 09:44 AM - 03/16/17 »
Welcome to the community. Are you on Xbox One S?

Yes I am on xbox one s
My first problem was the controller not being recognized
I searched through the forum and go it working by using
4.00.20170103
The app on my phone now sees the controller
But when using the controller, the keys pressed is not being recognised in the app
The keyboard and mouse combo also does not work
Any help would be amazing
Thank you
« Last Edit: 09:48 AM - 03/16/17 by MiMa54 »

Offline MiMa54

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Re: Xbox 1 controller not being recognized
« Reply #5 on: 09:47 AM - 03/16/17 »
Welcome to the community. Let's get you up to date first. Please update using this specific firmware, it supports the new controllers.

You can find the latest firmware below. Please read the instructions on the download page.

http://xim4.com/latest

I have done this
The controller is now recognized
Keyboard and Mouse still not working
What is my next step to fix this
Thank you

Offline Od1n

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Re: [ACTIVE] Won't recognize Xbox one controller
« Reply #6 on: 10:37 AM - 03/16/17 »
I have done this
The controller is now recognized
Keyboard and Mouse still not working
What is my next step to fix this
Thank you

what mouse and keyboard do they have and do their icons show up in the xim manager?
PS4 & X1 | C: MS | XIM4 | FW: the latest ofc! :) | Mon: BenQ XL2420Z | Pad: Zowie G-SR | KB: Ducky DK1008L Cherry Red O-Rings| A: AKG K701 Creative X7 Antlion Modmic | M: Zowie EC1-A | D: 3200 | P: 1000hz | BF4 4 HIP: 35 ADS: 20

Check out my Youtube Channel: XIMGameplay
Du sprichst Deutsch? Hier gehts zum deutschen Forum

Offline mist4fun

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Re: [ACTIVE] Won't recognize Xbox one controller
« Reply #7 on: 10:51 AM - 03/16/17 »
When you press buttons on the mouse and keyboard do they appear in Manager and can you assign buttons in your config?
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
XIM4 User Manual   |   XIM Instructional Videos

Offline MiMa54

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Re: [ACTIVE] Won't recognize Xbox one controller
« Reply #8 on: 11:11 AM - 03/16/17 »
When you press buttons on the mouse and keyboard do they appear in Manager and can you assign buttons in your config?

no it does not do that
no i can not assign buttons

Offline MiMa54

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Re: [ACTIVE] Won't recognize Xbox one controller
« Reply #9 on: 11:14 AM - 03/16/17 »
I have done this
The controller is now recognized
Keyboard and Mouse still not working
What is my next step to fix this
Thank you

what mouse and keyboard do they have and do their icons show up in the xim manager?

kb: redragon kumara
m: redragon mammoth
their icons show up in the xim manager

Offline mist4fun

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Re: [ACTIVE] Won't recognize Xbox one controller
« Reply #10 on: 11:19 AM - 03/16/17 »
Thanks. Let's try a hard reset, it can sometimes fix this issue. Press and hold the power button on the front of the console for 15 seconds. Once off unplug the power cable to the console for 60 seconds. Reconnect the power cable and power on the console. Attach all peripherals to XIM4 then connect XIM4 to the console. Does it work now?
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
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Offline MiMa54

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Re: [ACTIVE] Won't recognize Xbox one controller
« Reply #11 on: 11:47 AM - 03/16/17 »
Thanks. Let's try a hard reset, it can sometimes fix this issue. Press and hold the power button on the front of the console for 15 seconds. Once off unplug the power cable to the console for 60 seconds. Reconnect the power cable and power on the console. Attach all peripherals to XIM4 then connect XIM4 to the console. Does it work now?

Hard Reset complete
Unattached the attaching complete
Still does not work

Offline mist4fun

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Re: [ACTIVE] Won't recognize Xbox one controller
« Reply #12 on: 12:44 PM - 03/16/17 »
Thanks, that is not always the cause but can sometimes fix your issue so it's good to get that step out of the way. This can happen for two reasons, a usb issue with the console which is resolved by hard reset or an attached cable or device conflict. Since you've tried the former I recommend this test.

1) Disconnect XIM4 from the console
2) Disconnect the controller from XIM4
3) Reconnect XIM4 to the console with the mouse and keyboard attached but the controller disconnected
4) Test for input in Manager

If you can see input in Manager from your mouse and keyboard this indicates an issue with one of the following

- Controller cable
- XIM4 cable
- Controller

It's usually the controller cable so I would begin by trying other cables with the controller. If you find that the micro usb cables you have on hand are not resolving the issue then I recommend trying cables by amazon or anker.

https://www.amazon.com/Anker-3-Pack-PowerLine-Micro-USB/dp/B015MJLEUS
https://www.amazon.com/dp/B013PVKQHC/ref=twister_B00DGRUY3M?th=1
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
XIM4 User Manual   |   XIM Instructional Videos

Offline MiMa54

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Re: [ACTIVE] Won't recognize Xbox one controller
« Reply #13 on: 12:52 PM - 03/16/17 »
Thanks, that is not always the cause but can sometimes fix your issue so it's good to get that step out of the way. This can happen for two reasons, a usb issue with the console which is resolved by hard reset or an attached cable or device conflict. Since you've tried the former I recommend this test.

1) Disconnect XIM4 from the console
2) Disconnect the controller from XIM4
3) Reconnect XIM4 to the console with the mouse and keyboard attached but the controller disconnected
4) Test for input in Manager

If you can see input in Manager from your mouse and keyboard this indicates an issue with one of the following

- Controller cable
- XIM4 cable
- Controller

It's usually the controller cable so I would begin by trying other cables with the controller. If you find that the micro usb cables you have on hand are not resolving the issue then I recommend trying cables by amazon or anker.

https://www.amazon.com/Anker-3-Pack-PowerLine-Micro-USB/dp/B015MJLEUS
https://www.amazon.com/dp/B013PVKQHC/ref=twister_B00DGRUY3M?th=1

I have completed the steps and the KB & M does show working on the XIM Manager.  I will try different cables until I run out before attempting the ones suggest for purchase.  I will then come back with an update

Offline mist4fun

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Re: [ACTIVE] Won't recognize Xbox one controller
« Reply #14 on: 12:54 PM - 03/16/17 »
Thanks for running the test. This is almost always a controller cable issue so we should start there. Let me know how that goes.
Have a problem with your XIM4? Find a solution in the XIM4 Support FAQ
XIM4 User Manual   |   XIM Instructional Videos