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Messages - OBsIV

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Game Support / Re: fortnite .4 update not available
« on: Today at 10:48 AM »
Its out.

Game Support / Re: fortnite .4 update not available
« on: Today at 08:26 AM »
The update is planned on being released today.

Thank you for the suggestion and it's a good idea. However, the way USB works, the polling rate is negotiated when the device is first initialized (i.e. when it's reset, power-cycled).

Welcome to the community. We required genuine Sony PS4 controllers in wired mode to function. If this wired controller presents itself identically to how a wired PS4 controller operates, then, it may work, but, it's hard to know.

XIM APEX Discussions / Re: Xim Apex Build is TERRIBLE!
« on: 09:16 AM - 06/21/18 »
Why is everyone so hostile? If my apex broke and I couldn't get it replaced, I'd be pretty annoyed.

Of course, there is no reason for anyone to be hostile. I'm very interested in discovering the root cause.

XIM APEX Discussions / Re: Xim Apex Build is TERRIBLE!
« on: 07:56 AM - 06/21/18 »
By plastic piece that came off do you mean the flat rectangular piece from inside the USB connecter itself?

Support / Re: hello
« on: 11:09 PM - 06/20/18 »
Welcome to the community. We currently have no plans on supporting the Switch. Is this specifically for Splatoon?

Have you verified that this mouse has no issues like this when used on a PC?

Support / Re: XIM4 red/yellow flashing leds
« on: 11:07 PM - 06/20/18 »
Welcome to the community. Are you on a PS4? If so, is your controller charged?

XIM APEX Discussions / Re: Xim Apex Build is TERRIBLE!
« on: 11:06 PM - 06/20/18 »
I would really like to understand what could have gone wrong here. Given the QA all XIM APEX's go through to make it out of the factory it's very puzzling to how this could have happened. We only use the high quality USB connectors (as mentioned, all connections and anchors are though-hole). Every XIM APEX is analyzed using high resolution cameras to ensure all solder joints are sound. All XIM APEXs are programmed and tested by plugging them in. Meaning, the level of defect that would be required to cause the port the fall off as described would have certainly been detected (either by the automated QA machines or even when being programmed).

I've included some pictures I just took using my digital microscope showing how our USB connectors are connected to the board. It is welded on there.

XIM APEX Discussions / Re: Xim Apex Build is TERRIBLE!
« on: 05:00 PM - 06/20/18 »
I'm sorry you had this experience. Are you certain that no one accidentally put a lot of force on the device while it was plugged into a console or PC? The reason I ask is because both USB connectors are connected to it's board with 6 "through hole" contact points. Unlike many USB flash drives which use "surface mount" ports that are only soldered to the top of the board, we opted for a much more robust connector that wouldn't detect from the board unless there was a significant amount of force that occurred on it. These ports fully welded on (just like the 3 host ports on a XIM4). In the factory, if there was possibility of a bad connection, it would have failed there because it's plugged and replugged several times during the programming and testing process. Again, are you certain that, during the lifetime of the product, that no one at any time put any unusual force on the device?

Welcome to the community. Are you using the Beta XIM APEX firmware?: http://xim.tech/beta

Does this happen if you only have your keyboard plugged in?

It sounds like it's power draw is right on the edge. Do you have any other high power draw devices (like a PS4 controller)?

XIM APEX Discussions / Re: Copying Configs....
« on: 09:50 AM - 06/18/18 »
When you look at the sub-Configs, do you see the activation key set correctly as well as the Toggle/Hold settings?

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