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Messages - OBsIV

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Thanks for all your troubleshooting steps you took. I didn't realize you were international -- I hope we can find a good cost effective and timely solution here.

Sorry to hear that and thanks for all the troubleshooting steps you tried. All we can do now is try to repair it. You can use the 'Contact Us' link from the main page since it sounds like you didn't buy it directly from us (normally this is done from our store).

Yes, honestly I've never seen this before -- it's as if your XIM4's flash memory is failing, but, it's very odd because that sort of thing doesn't just randomly go bad.

Can you try one more thing and enter programming mode with your XIM4 (blue light) and while in there press and hold the P button until your XIM4 displays red. After it goes back to blue try adding games again.

I'm curious if our "Turn Assist" feature can help here. It's meant for vehicles/turrets but how it works is that when a button of your choice is held, the mouse will start "accumulating" and not go back to 0 until you let go of the key. This may work for this scenario and you should check it out. You can find it under the Advanced mouse configuration.

Yes, you are welcome to install any version of the firmware. If you want to go back to the latest "Gold" you can get that from here: https://community.xim.tech/index.php?topic=46143.0

Support / Re: My xim4 does not detect my devices
« on: 02:52 PM - 06/27/17 »
Welcome to the community. This indicates a power fault and we have more information here: https://youtu.be/a2cLPySzrpU

Support / Re: I can't use the navi wireless
« on: 02:47 PM - 06/27/17 »
Can you please confirm that you are using the firmware: http://xim.tech/latest

Also, can you try unpairing from your PS4 and also resetting your Nav by pressing the small button on the back of it?

Support / Re: Console Controller Crossover
« on: 02:46 PM - 06/27/17 »
Using Console Controller Crossover isn't recommended in order to adapt your XIM4 to a game that it doesn't officially support. I recommend first trying to find another game we do support made by the same game studio.

Game Support / Re: Call of Duty 4 Remastered
« on: 11:27 AM - 06/27/17 »
We will still look though to ensure the aiming system hasn't changed at all.

Game Support / Re: Call of Duty 4 Remastered
« on: 10:55 AM - 06/27/17 »
It should just work with our existing support.

Support / Re: [ACTIVE] New to Xim4
« on: 10:54 AM - 06/27/17 »
Do you see the quick green light flashes on your XIM4 to notify you that it's connected to your console? Also, which console are you on?

Support / Re: New to Xim4
« on: 10:02 AM - 06/27/17 »
Welcome to the community. Do you see buttons presses on your mouse show up in Manager?

Sorry, it hasn't.

Do you recall any actual physical or static shock "trauma" that occurred prior to this happening?

Welcome to the community and thank you for the details you provided about the issue. I've never seen something like this before (shown in your screen shot). It looks like some sort of memory corruption but I'm not yet sure.

Is this a brand new XIM4? Was it working correctly at any point? Where did you buy your XIM4?

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