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XIM APEX => Downloads => Beta => Topic started by: nutnsbolts on 04:24 PM - 06/12/18

Title: XIM Apex Android App BT connectivity Issue
Post by: nutnsbolts on 04:24 PM - 06/12/18
I’m not sure if I missed this somewhere on the forum but I have mentioned this in other posts but I figured dedicate one specifically for this issue.

Essentially it seems like I have to try and connect multiple times before my Android S7 actually connects to the Apex. Is this a known issue?

I have the latest beta firmware and manager. I see that on the notes IOS was improved upon. Any updates regarding improving the Android experience?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: OBsIV on 10:54 PM - 06/12/18
I haven't heard of issues with an S7. Can you let us know if you are pairing your XIM APEX using Bluetooth device settings?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: nutnsbolts on 01:02 AM - 06/13/18
I haven't heard of issues with an S7. Can you let us know if you are pairing your XIM APEX using Bluetooth device settings?

I actually connect by launching the XIM app. Am I supposed to connect via Bluetooth via BT device setting?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: OBsIV on 08:46 AM - 06/13/18
No, you are correct, I just wanted to make sure since I've seen Samsung devices automatically popping up the Bluetooth device list which makes people think they should use it.

Have you tried rebooting your phone?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: nutnsbolts on 08:32 AM - 06/20/18
Sorry for the delayed response. I have rebooted my phone but didn't keep an eye on whether it improved. I'll try testing now.
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: sieferswe82 on 03:05 PM - 07/05/18
Just adding som concerns to this thread. Owning a Galaxy S8 and have recently experienced connectivity issues with the Apex app. Never had issues before. Might have something to do with recent updates to the phone. Certainly seems that way anyway. I'm on 5.00.20180328 version. Should I upgrade to newest? Cause things are working well now, don't want to mess anything up 😅
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: OBsIV on 09:00 AM - 07/06/18
Of things are working well I wouldnt change anything. When you say you have connectivity issues with your S8, what sort of things are happening?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: sieferswe82 on 09:50 AM - 07/07/18
It's like the phone "forgets" my initial pairing so I have to repair Apex all most every time. It has worked flawless since I installed this release, and only now experiencenced connectivity issues. Like in the last month or so. That leads me to suspect some update of my phone to mess things up. No biggie but a little annoying.
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: OBsIV on 11:01 AM - 07/07/18
Ok, yes, we having updating pairing for Android since release so this must be a change with the phone. But, I haven't heard of widespread problems with the S8 and haven't seen issues with the S8 we have. Has anything else changed with your phone recently, or, is it just the update? How long ago did you apply the update?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: Verone- on 08:39 AM - 07/10/18
I have problems pairing my Motorola G5S as well, to my apex and my buddy's apex as well.
My older Motorola Moto g4 works fine, any suggestions?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: OBsIV on 10:58 AM - 07/10/18
As I understand others are having issues specifically with the G5S which is strange. I assume you can connect to other Bluetooth devices fine? Also, what error are you seeing in Manager?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: Verone- on 01:16 PM - 07/10/18
As I understand others are having issues specifically with the G5S which is strange. I assume you can connect to other Bluetooth devices fine? Also, what error are you seeing in Manager?
will check when I get home, other devices no problem
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: Verone- on 12:58 AM - 07/11/18
As I understand others are having issues specifically with the G5S which is strange. I assume you can connect to other Bluetooth devices fine? Also, what error are you seeing in Manager?
Connect failure (XIM Apex not found) is what I get, tried like 10 times
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: Verone- on 09:03 AM - 07/13/18
Anything i can do to assist you?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: OBsIV on 09:31 AM - 07/13/18
Sorry, I missed this one. That's strange, it's not really a connectivity issue, but rather your Bluetooth radio is reporting as off to us.

Can you please install "BLE Scanner" from Play on you phone and see if that can see your XIM APEX?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: Verone- on 10:09 AM - 07/13/18
Will do when I get home, I can see it on Bluetooth devices from Android, but won't connect that way
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: OBsIV on 10:26 AM - 07/13/18
Well, you don't connect via Bluetooth devices, but, please try to see if you can connect to it using the BLE Scanner.
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: playlogitech on 11:37 AM - 07/13/18
I have some issues with bt connections too. I use Huawei Mediapad T3 8.0

Sometimes android app just not connecting with xim, so I have to relaunch app and them it works fine(xim blinking, everything is ok)
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: Verone- on 11:56 AM - 07/13/18
OBsIV,

Tried to connect and after about 10 times it connected, other tries it disconnected right away.
Gonna attach the screens what I saw when it was connected.
Let me know what I can do.

(https://image.ibb.co/dfGnj8/Screenshot_20180713_194902.png)
(https://image.ibb.co/kaJYP8/Screenshot_20180713_194856.png)
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: OBsIV on 01:32 PM - 07/13/18
Ok even that app is having problems. Hmm, the Bluetooth stack we use on XIM APEX is officially certified so that isn't it. Do things work better if you put your phone right next to XIM APEX?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: Emanuel on 02:49 PM - 07/13/18
Hi Obsiv and OP. I have this same problem with Xim Apex (never had with Xim 4). I use a chinese phone (Vernee Apollo Lite) with the last or one of the 2 last Android versions in existance (wich I canīt remember the name).

In my case what I had to do was:


1- Restart phone
2- Activate bluetooth
3- Open BLE Scanner
4- turn ON the GPS/Location (very important)
5- Connect to XIM Apex on BLE Scanner, if it doesnīt work keep trying, it will eventually do
6- Open Xim Apex manager and connect, donīt forget to press XIM button to pair it

While doing all of this, keep your Phone really close to XIM apex, not more than 30cm away.

This almost never fails for me, so is worth a try. Why it happens I have no idea, but trust me, this will most likely fix it. (unless OP problem is different)
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: OBsIV on 02:53 PM - 07/13/18
Hi Obsiv and OP. I have this same problem with Xim Apex (never had with Xim 4). I use a chinese phone (Vernee Apollo Lite) with the last or one of the 2 last Android versions in existance (wich I canīt remember the name).

In my case what I had to do was:


1- Restart phone
2- Activate bluetooth
3- Open BLE Scanner
4- turn ON the GPS/Location (very important)
5- Connect to XIM Apex on BLE Scanner, if it doesnīt work keep trying, it will eventually do
6- Open Xim Apex manager and connect, donīt forget to press XIM button to pair it

While doing all of this, keep your Phone really close to XIM apex, not more than 30cm away.

This almost never fails for me, so is worth a try. Why it happens I have no idea, but trust me, this will most likely fix it. (unless OP problem is different)

Wow, sorry you have to do all these steps. The Bluetooth module we use for XIM APEX is the same as XIM4 and the Bluetooth stack we use is the same. You have to do all these steps to connect every time or just to pair?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: Verone- on 03:02 PM - 07/13/18
I cannot connect it in XIM manager even from 1 cm distance
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: Emanuel on 03:03 PM - 07/13/18
Hi Obsiv and OP. I have this same problem with Xim Apex (never had with Xim 4). I use a chinese phone (Vernee Apollo Lite) with the last or one of the 2 last Android versions in existance (wich I canīt remember the name).

In my case what I had to do was:


1- Restart phone
2- Activate bluetooth
3- Open BLE Scanner
4- turn ON the GPS/Location (very important)
5- Connect to XIM Apex on BLE Scanner, if it doesnīt work keep trying, it will eventually do
6- Open Xim Apex manager and connect, donīt forget to press XIM button to pair it

While doing all of this, keep your Phone really close to XIM apex, not more than 30cm away.

This almost never fails for me, so is worth a try. Why it happens I have no idea, but trust me, this will most likely fix it. (unless OP problem is different)

Wow, sorry you have to do all these steps. The Bluetooth module we use for XIM APEX is the same as XIM4 and the Bluetooth stack we use is the same. You have to do all these steps to connect every time or just to pair?

It depends, sometimes it works immediatly, other times it wonīt work at all. So I have to do those steps. Iīm sure is because of my phone, but now that you say it connects exactly the same way as XIM 4, is really weird as i never had problems with XIM 4 on that department.

I cannot connect it in XIM manager even from 1 cm distance

Did you try the steps I mentioned 2 posts ago? Try it and tell if it worked. Thanks
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: Verone- on 03:22 PM - 07/13/18
Hi Obsiv and OP. I have this same problem with Xim Apex (never had with Xim 4). I use a chinese phone (Vernee Apollo Lite) with the last or one of the 2 last Android versions in existance (wich I canīt remember the name).

In my case what I had to do was:


1- Restart phone
2- Activate bluetooth
3- Open BLE Scanner
4- turn ON the GPS/Location (very important)
5- Connect to XIM Apex on BLE Scanner, if it doesnīt work keep trying, it will eventually do
6- Open Xim Apex manager and connect, donīt forget to press XIM button to pair it

While doing all of this, keep your Phone really close to XIM apex, not more than 30cm away.

This almost never fails for me, so is worth a try. Why it happens I have no idea, but trust me, this will most likely fix it. (unless OP problem is different)

Wow, sorry you have to do all these steps. The Bluetooth module we use for XIM APEX is the same as XIM4 and the Bluetooth stack we use is the same. You have to do all these steps to connect every time or just to pair?

It depends, sometimes it works immediatly, other times it wonīt work at all. So I have to do those steps. Iīm sure is because of my phone, but now that you say it connects exactly the same way as XIM 4, is really weird as i never had problems with XIM 4 on that department.

I cannot connect it in XIM manager even from 1 cm distance

Did you try the steps I mentioned 2 posts ago? Try it and tell if it worked. Thanks
only skipped reboot, will try tomorrow with reboot
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: Verone- on 04:44 AM - 07/14/18
I tried all your steps, like 30 times, can't get manager to connect. BLE sometimes has connection failed aswell. What else can I do
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: OBsIV on 11:02 AM - 07/14/18
Have you successfully connected this phone to a different Bluetooth LE device? Not a "classic" one like wireless headsets, but an LE one?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: Verone- on 11:30 AM - 07/14/18
Does car audio count as LE device?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: OBsIV on 11:38 AM - 07/14/18
No, anything audio is using "classic". That's a different version of Bluetooth. LE stands for "low energy" and is used for things like health monitors, home smart devices, etc.
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: Verone- on 01:28 PM - 07/14/18
Does a small JBL Go speaker qualify?
Works without problems
Need to check if I have anything else lying arround.

Also tried a complete 'Network reset'
Didn't help
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: OBsIV on 01:51 PM - 07/14/18
Do you see anything showing up on BLE scanner? It only picks up LE.
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: Verone- on 03:25 PM - 07/14/18
Won't show up.
Wandering through some other forums noticed the g5s has a problem with BLE.

https://forums.lenovo.com/t5/Moto-G5S-Moto-G5S-Plus/G5S-Plus-XT1805-BLE-not-working-at-all/td-p/3819359/highlight/false

Here it got confirmed by a moderator and said it would receive an update for it, 9 months ago.

Guess there aint no solution unless they patch it or is there a way you have the app using normal Bluetooth?
Title: Re: XIM Apex Android App BT connectivity Issue
Post by: OBsIV on 05:46 PM - 07/14/18
Ok that's a good find. It's unfortunate that they would ship a phone with a major feature not working at all. No, we only use BLE for communication with the phone.