XIM Community

General Category => Support => Topic started by: Mimzyy on 03:10 PM - 06/07/18

Title: [ACTIVE] xim4 won't connect to PC.
Post by: Mimzyy on 03:10 PM - 06/07/18
Need to update firmware and its not reading the xim4. There is a solid blue light on the xim4
Title: Re: xim4 won't connect to PC.
Post by: mist4fun on 04:07 PM - 06/07/18
Do you hear a USB chime when XIM4 is attached to the PC or a notification above the system tray?

To troubleshoot the flash tool, each of these steps is known to solve issues related to using the flash tool with XIM, be sure to try them all.

1) Unplug all peripherals from XIM, the ports should be empty.
2) Attach XIM to USB 2.0 ports on the PC, you may have issues with 3.0 USB ports.
3) XIM4 users should test another cable between XIM4 and PC. APEX users should use direct connection.
4) Disable antivirus, use safe mode if necessary.
5) Use another PC if available.
Title: Re: [ACTIVE] xim4 won't connect to PC.
Post by: Mimzyy on 05:02 PM - 06/07/18
I do not hear a chime when I plug in the USB wire
Title: Re: [ACTIVE] xim4 won't connect to PC.
Post by: mist4fun on 05:02 PM - 06/07/18
Be sure to try each step on the troubleshoot list. One of these steps will help unless there is a larger problem that would require repair.
Title: Re: [ACTIVE] xim4 won't connect to PC.
Post by: Mimzyy on 05:33 PM - 06/07/18
still not connecting. I can connect it to my ps4 but the problem I was having was it was reading the controller,keyboard, and mouse but the keyboard and mouse wasn't working. I have the controller set to wired and its fully charged. That's why I thought maybe I needed to update firmware
Title: [PS4] Keyboard and mouse doesn't work
Post by: Mimzyy on 05:48 PM - 06/07/18
The xim4 reads the keyboard and mouse but it doesn't work. Controller communication method is wired, and the controller is fully charged
Title: Re: [ACTIVE] xim4 won't connect to PC.
Post by: mist4fun on 05:57 PM - 06/07/18
It's not a good sign when XIM4 is not responsive to both the console and the flash tool. Were you able to attempt to use the flash tool on another PC? Were you not able to try other steps on the list, if so I recommend testing these as there are no other troubleshoot steps if you're not able to use the flash tool.
Title: Re: [ACTIVE] xim4 won't connect to PC.
Post by: Mimzyy on 04:37 PM - 06/12/18
Ok so I got it to work on another PC. But the only problem I am having is the flash tool reads it but the manager doesn't.
Title: Re: [ACTIVE] xim4 won't connect to PC.
Post by: mist4fun on 05:33 PM - 06/12/18
Have you entered wired config mode? To use wired config mode attach XIM without holding a button. When the startup lights begin to flash immediately press and release the XIM button, the light sequence will be interrupted and you should then be able to open and use Manager in wired mode.
Title: Re: [ACTIVE] xim4 won't connect to PC.
Post by: Mimzyy on 07:08 PM - 06/12/18
Ok, I got it to work, and now xim4 manager doesn't respond every time I open it and it crashes.
Title: Re: [ACTIVE] xim4 won't connect to PC.
Post by: mist4fun on 08:55 AM - 06/13/18
Could you share the error message?

Try uninstalling Manager and then reboot the PC. Use XIM in another USB port if necessary.
Title: Re: [ACTIVE] xim4 won't connect to PC.
Post by: Mimzyy on 10:43 AM - 06/13/18
It just says Xim4.exe is not responding
Title: Re: [ACTIVE] xim4 won't connect to PC.
Post by: mist4fun on 02:18 PM - 06/13/18
Are you using Windows 10? This is supported by Manager.
Title: Re: [ACTIVE] xim4 won't connect to PC.
Post by: Mimzyy on 10:51 AM - 06/14/18
yea I use windows 10
Title: Re: [ACTIVE] xim4 won't connect to PC.
Post by: mist4fun on 11:00 AM - 06/14/18
Thanks. I'm not sure why you would see this. You're entering wired config mode correctly right? Press the P button while XIM4 is starting, you should see a red, green, blue light sequence. During this sequence press and release the P button.

I would try uninstalling, rebooting the PC, then reinstalling Manager. Disable anti virus if you have one.